Genetec Cloud Products

Genetec Cloud Products / History

History

May 2026-Aug 2026
August
08
Sat
Clearance - Services Unavailable
2:14 PM

The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.

07
Fri
Syncing Issue Affecting Newly Enrolled Access Control Devices
5:17 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

06
Thu
Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia
2:37 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

05
Wed
AutoVu Cloudrunner Functionality Degradation
8:27 PM

The issue with our email provider was resolved. All pending emails were delivered successfully.

04
Tue
Investigating a potential issue of email deliverability
7:43 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

AutoVu Cloudrunner Functionality Degradation
2:24 AM

The issue with our email provider was resolved. All pending emails were delivered successfully.

July
30
Thu
Potential issue affecting Clearance → Clearance - US East US
12:28 AM

We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.

28
Tue
Clearance Performance Degradation for search capabilities
2:44 PM

Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.

23
Thu
Connectivity Issue in West US
7:40 PM

This outage has been resolved

Cloudrunner Camera Connectivity Issue – New Mexico Region
6:09 PM

The outge is resolved.

Genetec login functionality degradation
4:39 PM

The situation has been resolved.

15
Wed
Security Center SaaS – Problems with New Entities and Events in Operational Applications
10:00 PM

Problems are resolved.

14
Tue
Login Service Instability
1:59 PM

This incident has been resolved.

10
Fri
Access to SC SaaS Configuration
6:18 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

09
Thu
Potential issue affecting SC SaaS → Web, desktop, and Mobile applications Global
2:55 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

08
Wed
Investigating a potential issue of email deliverability
11:00 PM

This incident has been resolved.

June
30
Tue
Clearance search results are delayed in Canada region
1:28 PM

The incident has been resolved.

23
Tue
Axis Direct-to-cloud device Enrollment Problems
4:45 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

19
Fri
Potential issue affecting Clearance 
2:21 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

16
Tue
Potential issue affecting SC SaaS → Web, desktop, and Mobile applications East US 2
12:59 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Issue affecting West Europe camera metadata in SC SaaS investigation
12:08 AM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

13
Sat
Potential issue affecting Clearance USGov Arizona, USGov Virginia
1:07 AM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

05
Fri
Potential issue affecting SC SaaS → Communications
7:24 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

May
No incidents reported
Powered by
Privacy policy

·

Terms of service