Genetec Cloud Products

Genetec Cloud Products / History

History

May 2026-Aug 2026

August

Tue

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East

7:36 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Mon

Activation of systems through subscriptions.genetec.com is degraded

8:20 PM

We've identified and resolved a problem where some integrators may have experienced issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com). This affected integrators who attempted to use unique activation links. Integrators who are standard members of an organization in the System Management Portal were not affected.

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Central

7:43 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Fri

Networking issue affecting multiple products

8:56 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation

6:43 AM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Thu

Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems

10:02 PM

All systems are now functional

Sat

Clearance - Services Unavailable

2:14 PM

The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.

Fri

Syncing Issue Affecting Newly Enrolled Access Control Devices

5:17 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Thu

Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia

2:37 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Wed

AutoVu Cloudrunner Functionality Degradation

8:27 PM

The issue with our email provider was resolved. All pending emails were delivered successfully.

Tue

Investigating a potential issue of email deliverability

7:43 PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

AutoVu Cloudrunner Functionality Degradation

2:24 AM

The issue with our email provider was resolved. All pending emails were delivered successfully.

July

Thu

Potential issue affecting Clearance → Clearance - US East US

12:28 AM

We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.

Tue

Clearance Performance Degradation for search capabilities

2:44 PM

Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.

Thu

Connectivity Issue in West US

7:40 PM

This outage has been resolved

Cloudrunner Camera Connectivity Issue – New Mexico Region

6:09 PM

The outge is resolved.

Genetec login functionality degradation

4:39 PM

The situation has been resolved.

Wed

Security Center SaaS – Problems with New Entities and Events in Operational Applications