All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.71 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.58 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
99.98 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.99 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.58 % uptime
Today
Database Backup Service Operational
90 days ago
99.58 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Security Center SaaS Infrastructure Maintenance Apr 11, 2026 03:00-08:00 EDT

We’d like to inform you that our partner will be performing a scheduled maintenance on their cloud services during the time window below:

- Date: Saturday, April 11th, 2026.
- Time: 07:00 – 12:00 UTC

During this maintenance window, service impact is expected to be minimal. You may experience a single brief delay of approximately 5–10 minutes when adding, viewing live, or configuring Axis Direct‑to‑Cloud devices. All other services will remain fully operational.

No customer action is required.
Thank you for your understanding and continued support.
Posted on Mar 30, 2026 - 08:11 EDT
Mar 31, 2026

No incidents reported today.

Mar 30, 2026
Genetec Clearance connectivity issue
Resolved - This incident has been resolved.
Mar 30, 16:47 EDT
Identified - Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
Mar 30, 14:43 EDT
Update - We are continuing to investigate this issue.
Mar 30, 13:13 EDT
Update - We are continuing to investigate this issue.
Mar 30, 11:24 EDT
Investigating - An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.
Mar 30, 10:16 EDT
Cloudrunner Service Degradation – Intermittent Request Timeouts
Resolved - Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.
Mar 30, 16:41 EDT
Identified - Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
Mar 30, 14:42 EDT
Update - We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
Mar 30, 11:31 EDT
Update - We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
Mar 30, 07:47 EDT
Investigating - An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
Mar 30, 06:56 EDT
Genetec Security Center SaaS - Inconsistent camera state reported
Resolved - This incident has been resolved.
Mar 30, 15:42 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 15:15 EDT
Investigating - An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications.

We are actively investigating the issue and will provide an update within an hour.
Mar 30, 13:57 EDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Genetec Security Center SaaS - Axis Direct-to-Cloud Enrollment Functionality Degradation
Resolved - This incident has been resolved.
Mar 28, 15:25 EDT
Investigating - We are currently investigating degraded performance of Axis Direct-to-Cloud device enrollment (cameras, intercoms, Axis powered by Genetec).
Mar 28, 13:58 EDT
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Genetec Security Center SaaS - East US enrollment Functionality Degradation
Resolved - An issue affecting enrollment of new direct-to-cloud devices (cameras, intercoms, Axis powered by Genetec) has been identified and fixed in East US region.

Problem started at 2:40pm UTC and was fixed 16:30pm UTC.
Mar 25, 10:30 EDT
Mar 24, 2026
SC SaaS Communications – Potential service issue in Australia East, Korea Central
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Mar 24, 17:38 EDT
Update - We are continuing to investigate this issue.
Mar 24, 17:00 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Communications Availability in Australia East, Korea Central. We are working on it. We apologize for any inconvenience this may cause.
Mar 24, 16:28 EDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Genetec Cloudrunner Delayed Notifications
Resolved - The incident has been resolved, and all services are back to normal.
Mar 19, 15:03 EDT
Monitoring - A fix has been implemented, and we are actively monitoring the situation.
Mar 19, 14:52 EDT
Identified - The issue is identified and we are working on a fix
Mar 19, 14:35 EDT
Investigating - An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
Mar 19, 14:24 EDT
Issue with our DNS provider
Resolved - The issue is resolved. Everything is operational.
Mar 19, 05:56 EDT
Monitoring - Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.
Mar 19, 04:18 EDT
Identified - The issue has been identified and services are partially back online.
Mar 19, 04:03 EDT
Investigating - Our DNS provider is currently experiencing an issue which is causing service disruptions.

The following services are affected:
* Q2C BackOffice
* Patroller
* Curb Sense Mobile

We will provide an update as soon as we receive additional information from our provider.
Mar 19, 03:56 EDT
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

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