All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.96 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.97 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.87 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
System Management portal Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
99.61 % uptime
Today
US ? Operational
90 days ago
99.35 % uptime
Today
US Government Operational
90 days ago
99.35 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Canada Operational
90 days ago
99.4 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
99.99 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.99 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.99 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
99.56 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Camera state in Security Center SaaS not synced
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
May 13, 20:15 EDT
Monitoring - We are closely monitoring the situation to ensure the issue is fully resolved.
May 13, 19:59 EDT
Investigating - We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
May 13, 17:18 EDT
Identified - We are continuing to investigate this issue.
May 13, 17:00 EDT
Update - We are continuing to investigate this issue.
May 13, 15:03 EDT
Investigating - We are currently investigating an issue affecting the camera state in Security Center SaaS. Some cameras appear offline despite being online; however, their functionality remains unaffected. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
May 13, 09:39 EDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Direct-to-Cloud camera and Appliance enrollment and status functionality degraded in West Europe region
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
May 8, 15:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 10:50 EDT
Identified - We have identified the cause of the incident and are working towards a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
May 8, 09:52 EDT
Update - We are continuing to investigate this issue.
May 8, 09:38 EDT
Investigating - We are currently investigating an incident that is impacting enrollment, camera events and status of Direct-to-Cloud cameras in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
May 8, 07:50 EDT
AutoVu Cloudrunner Connectivity Issue
Resolved - This incident has been resolved.
May 8, 11:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 11:30 EDT
Identified - The issue has been identified and we are working on a fix.
May 8, 11:26 EDT
Investigating - We’ve identified an intermittent connectivity issue that may be causing delays when accessing the Cloudrunner portal. Users who are already logged in should not be affected. Our team is actively investigating and will provide an update soon.
May 8, 10:52 EDT
May 7, 2025
Axis direct-to-cloud device enrolment functionality degraded
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
May 7, 06:43 EDT
Investigating - An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
May 7, 05:03 EDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

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