All Systems Operational
Uptime over the past 90 days. View historical uptime.
Clearance Operational
90 days ago
99.98 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
99.92 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.78 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global (https://portal.clearid.io) Operational
90 days ago
99.35 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operation Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Media conversion issues
Resolved - This incident has been resolved.
Nov 23, 21:17 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 18:38 EST
Identified - We identified an issue with the management of asset within the Azure Media Service. We are currently working on a fix.
Nov 23, 17:55 EST
Investigating - We are currently investigating an issue affecting conversions of files through using Azure Media Service.
Nov 23, 17:05 EST
Nov 22, 2023

No incidents reported.

Nov 21, 2023
Genetec Clearance functionality degradation incident
Resolved - This incident has been resolved.
Nov 21, 10:17 EST
Monitoring - A fix has been released and performance will be restored over the next few hours. All files currently in the queue will be processed.
Nov 20, 16:53 EST
Update - Our R&D team is actively working on a mitigation to the issue. We are observing delays before video playback is available on some specific file formats. An update on the situation will be sent in the upcoming 6h
Nov 20, 10:52 EST
Identified - An issue has been identified to affect the functionality video conversion of Clearance in specific environment/region. We are actively monitoring the issue.
Nov 17, 15:23 EST
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Nov 16, 2023

No incidents reported.

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