All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.84 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.93 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.17 % uptime
Today
Video Operational
90 days ago
99.99 % uptime
Today
Video Recordings Operational
90 days ago
99.95 % uptime
Today
Access Control Operational
90 days ago
99.99 % uptime
Today
System Management portal Operational
90 days ago
99.99 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.98 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.96 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
99.96 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.9 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.96 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.96 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.96 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.96 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.96 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
99.79 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Security Center SaaS cameras show offline but fully operational
Resolved - We encountered an issue that temporarily impacted the status of cameras displayed in Security Center SaaS applications. Some cameras showed offline when they should be showing online; however, this did not affect live, playback and video recording functionalities.

The issue was identified and resolved by our engineering team, and full service was restored.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.
Jul 11, 12:30 EDT
Genetec ClearID Portal Unavailable in Global US
Resolved - This incident has been resolved.
Jul 11, 11:44 EDT
Update - We are continuing to monitor for any further issues.
Jul 11, 10:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 10:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 09:12 EDT
Investigating - An issue affecting one of our services makes it impossible to login in the Portal.

We are actively investigating the issue and will provide update within an hour.
Jul 11, 08:38 EDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Unit enrollment is intermittently unavailable in all regions
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jul 9, 14:27 EDT
Monitoring - We are closely monitoring the situation to ensure the issue is fully resolved.
Jul 9, 14:25 EDT
Update - We have identified the cause of the incident and are deploying a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Jul 9, 14:21 EDT
Investigating - We are currently investigating an intermittent issue that is impacting unit enrollment. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jul 9, 13:43 EDT
Security Center SaaS Axis direct-to-cloud cameras show offline but fully operational
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jul 9, 14:16 EDT
Update - We are continuing to monitor for any further issues.
Jul 8, 22:31 EDT
Update - We are continuing to monitor for any further issues.
Jul 8, 20:14 EDT
Monitoring - We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Jul 8, 19:40 EDT
Update - We continue investigating the incident. We apologize for any inconvenience this may cause.

At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jul 8, 18:04 EDT
Investigating - We are currently investigating an incident that is impacting the status displayed of Axis cameras.
Some cameras show offline when they should be showing online. This does not affect live, playback and video recording functionalities.

We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jul 8, 11:00 EDT
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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