Identified - We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
Mar 10, 2026 - 17:09 EDT
Mar 10, 2026 - 17:09 EDT
Update - We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.
Mar 10, 2026 - 17:04 EDT
Mar 10, 2026 - 17:04 EDT
Investigating - An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
Mar 10, 2026 - 16:18 EDT
Mar 10, 2026 - 16:18 EDT
Security Center SaaS
Operational
Web, desktop, and Mobile applications
Operational
Device management (enrollment and device configuration)
Operational
Video
Operational
Video Recordings
Operational
Access Control
Operational
System Management portal
Operational
Communications
Operational
Clearance
Operational
US
Operational
US Government
Operational
Europe
Operational
United Kingdom
Operational
Canada
Operational
Australia
Operational
ClearID
Operational
Demo (https://demo.clearid.io)
Operational
Global US (https://portal.clearid.io)
Operational
Europe (https://portal.eu.clearid.io/)
Operational
Canada (https://portal.ca.clearid.io/)
Operational
Australia (https://portal.au.clearid.io/)
Operational
Cloudrunner
Operational
US Government (https://portal.autovu.cloud)
Operational
Australia (https://au.cloudrunner.tech)
Operational
Canada (https://ca.cloudrunner.tech)
Operational
Operations Center
Operational
Canada Central (https://ca-central.ops.center)
Operational
US (https://ops.center)
Operational
Europe West (eu-west.ops.center)
Operational
Australia East (aus-east.ops.center)
Operational
Curb Sense
Operational
Cloud Storage
Operational
Genetec Update Service (GUS)
Operational
Synergis SaaS
Operational
Streamvault
Operational
Database Backup Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.