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We’re fully operational
We’re not aware of any issues affecting our systems.
System status
Jul 2026
-
Oct 2026
Clearance
6 components
98.83
% uptime
Clearance
6 components
Clearance - Australia
99.92
% uptime
Clearance - Australia
Clearance - Canada
99.90
% uptime
Clearance - Canada
Clearance - Europe
99.90
% uptime
Clearance - Europe
Clearance - United Kingdom
99.90
% uptime
Clearance - United Kingdom
Clearance - US
99.87
% uptime
Clearance - US
Clearance - US Government
98.87
% uptime
Clearance - US Government
ClearID
5 components
99.96
% uptime
ClearID
5 components
ClearID - Australia
100
% uptime
ClearID - Australia
ClearID - Canada
100
% uptime
ClearID - Canada
ClearID - Demo
99.96
% uptime
ClearID - Demo
ClearID - Global US
99.96
% uptime
ClearID - Global US
ClearID - Europe
100
% uptime
ClearID - Europe
Cloudrunner
3 components
100
% uptime
Cloudrunner
3 components
Cloudrunner - Australia
100
% uptime
Cloudrunner - Australia
Cloudrunner - US Government
100
% uptime
Cloudrunner - US Government
Cloudrunner - Canada
100
% uptime
Cloudrunner - Canada
Cloud Storage
100
% uptime
Cloud Storage
Genetec Update Service (GUS)
100
% uptime
Genetec Update Service (GUS)
Operations Center
4 components
100
% uptime
Operations Center
4 components
Operations Center - Australia East
100
% uptime
Operations Center - Australia East
Operations Center - Canada Central
100
% uptime
Operations Center - Canada Central
Operations Center - Europe West
100
% uptime
Operations Center - Europe West
Operations Center - US
100
% uptime
Operations Center - US
Security Center SaaS
7 components
99.89
% uptime
Security Center SaaS
7 components
Access Control
99.96
% uptime
Access Control
Communications
100
% uptime
Communications
Device management (enrollment and device configuration)
99.92
% uptime
Device management (enrollment and device configuration)
Investigation
100
% uptime
Investigation
Video Streaming
99.91
% uptime
Video Streaming
Video Recordings
100
% uptime
Video Recordings
Web, desktop, and Mobile applications
100
% uptime
Web, desktop, and Mobile applications
Streamvault
100
% uptime
Streamvault
Synergis SaaS
99.96
% uptime
Synergis SaaS
System Management portal (subscriptions.genetec.com)
100
% uptime
System Management portal (subscriptions.genetec.com)
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