Resolved -
Functionality has been restored and the conversion service is no longer delayed.
Mar 17, 11:24 EDT
Update -
The fix has improved performance and files currently in queue are being processed. We will continue to monitor the system as conversion speed is restored.
Mar 16, 17:00 EDT
Update -
We have released a new mitigation to address the slowdown and are continuing to monitor the system status.
Mar 16, 15:37 EDT
Update -
We are still working with Microsoft to address the slowdowns and recover our standard operations.
Mar 16, 13:37 EDT
Update -
Microsoft has identified an issue affecting resources in the US Government datacenter region. We are working with their team to mitigate the slowdown and recover service performance.
Mar 15, 18:01 EDT
Monitoring -
A temporary fix has been implemented. We are still experiencing a slowdown and are actively monitoring the situation.
Mar 15, 16:47 EDT
Identified -
A slowdown in the US Government environment is causing a delay converting G64 and G64x video files. The issue has been identified and the R&D team is working on a fix. Files in the queue will be converted once the fix is released.
Mar 15, 15:50 EDT