All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.71 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Investigation Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
98.34 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.9 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.51 % uptime
Today
Database Backup Service Operational
90 days ago
99.51 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026
Security Center SaaS Intelligent Search Problems
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 29, 14:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 13:58 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 12:03 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 12:01 EDT
Identified - An issue with an external provider was identified. We are working with this external provider to solve the issue.
May 29, 12:01 EDT
Investigating - We are experiencing an issue with the natural language Intelligent Search functionality of Security Center SaaS in the Australia and Europe regions. We are working on it. We apologize for any inconvenience this may cause
May 29, 11:16 EDT
May 28, 2026

No incidents reported.

May 27, 2026
Clearance – Potential service issue in Canada Central
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 27, 09:36 EDT
Investigating - We’re investigating reports of a potential issue affecting Clearance Functionality in Canada Central. We are working on it. We apologize for any inconvenience this may cause.
May 27, 09:00 EDT
May 26, 2026
Genetec Clearance functionality degradation incident
Resolved - We could confirm this increase was sporadic and normal services are now back to normal.
May 26, 13:27 EDT
Update - We are continuing to work on a fix for this issue.
May 26, 12:49 EDT
Update - We are continuing to work on a fix for this issue.
May 26, 11:58 EDT
Identified - An issue has been identified to affect the Device Registry of Clearance in specific Europe. We are actively monitoring the issue and will provide update within an hour.
May 26, 11:40 EDT
May 25, 2026
Security Center SaaS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:00 EDT
Scheduled - We’d like to inform you that our partner will be performing a scheduled maintenance on their cloud services during the time window below:

- Date: Monday, May 25th, 2026.
- Time: 11:00 – 12:00 UTC

During this maintenance window, service impact is expected to be minimal. You may experience a single brief interruption when viewing live of Axis Direct‑to‑Cloud cameras. All other services will remain fully operational.

No customer action is required.
Thank you for your understanding and continued support.
May 18, 19:17 EDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
SC SaaS Intelligent Search – Potential service issue in East US 2
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 20, 10:51 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.
May 20, 09:38 EDT
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

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