All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.96 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.93 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.95 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
99.95 % uptime
Today
Access Control Operational
90 days ago
99.99 % uptime
Today
System Management portal Operational
90 days ago
99.99 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
99.99 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.99 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.96 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.96 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.96 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.96 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.96 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
99.56 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Video ingestion delays in Europe region
Resolved - Around 12:36 EDT, our monitoring observed video ingestion delays for the Europe region affecting near-live video playback. Upon detection, mitigation was immediately put in place and availability was fully restored by 13:31 EDT.
Jun 20, 13:31 EDT
Jun 19, 2025
Latency in Enforcement Center
Resolved - We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jun 19, 05:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 05:13 EDT
Identified - The issue has been identified and a mitigation has been put into place.
Jun 19, 05:12 EDT
Investigating - Some customers could experience some latency in Enforcement Center.
We're currently investigating the issue .
Jun 19, 04:53 EDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Cloudrunner Telemetry Degradation
Resolved - This incident has been resolved.
Jun 16, 18:52 EDT
Monitoring - A fix has been implemented and the cameras are now successfully sending device updates. We will be monitoring.
Jun 16, 18:25 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 17:58 EDT
Investigating - The telemetry data issue affecting Cloudrunner CR-H2 cameras has reoccurred. While the cameras may appear offline, please rest assured they are fully operational and actively transmitting data. Our team is actively working to resolve the issue and will keep you updated on our progress.
Jun 16, 17:45 EDT
Cloudrunner CR-H2 Telemetry Functionality Degradation
Resolved - This incident has been resolved.
Jun 16, 16:31 EDT
Monitoring - All CR-H2 cameras are now successfully sending device updates. We will be monitoring.
Jun 16, 15:49 EDT
Update - 85% of CR-H2 cameras are now successfully sending device updates. We're continuing to work on the remaining units. Thank you for your patience, we will keep you updated.
Jun 16, 14:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 11:36 EDT
Update - We are continuing to investigate this issue.
Jun 16, 10:26 EDT
Investigating - We’ve identified an issue affecting the telemetry data of the Cloudrunner CR-H2 cameras. While the cameras may appear offline, please be assured they are fully operational and actively transmitting data. Our team is closely monitoring the situation and will provide an update within the next hour.
Jun 16, 10:22 EDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Degraded playback functionality on cameras added to Genetec Cloudlink devices.
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jun 12, 13:11 EDT
Monitoring - We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
We apologize for any inconvenience and will keep you informed as we have more information.
Jun 12, 12:35 EDT
Investigating - We are currently investigating an incident that is impacting playback functionality in some Genetec Cloudlink devices. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jun 12, 10:36 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

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