Axis direct-to-cloud device enrolment functionality degraded
Update - We are continuing to work on a fix for this issue.
Apr 19, 2025 - 00:19 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 21:55 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 19:04 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 17:58 EDT
Identified - An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
Apr 18, 2025 - 17:01 EDT
Uptime over the past 90 days. View historical uptime.
Security Center SaaS Degraded Performance
90 days ago
99.97 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.97 % uptime
Today
Device management (enrollment and device configuration) Degraded Performance
90 days ago
99.92 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
System Management portal Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
99.61 % uptime
Today
US ? Operational
90 days ago
99.35 % uptime
Today
US Government Operational
90 days ago
99.35 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Canada Operational
90 days ago
99.4 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
99.76 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2025

Unresolved incident: Axis direct-to-cloud device enrolment functionality degraded.

Apr 18, 2025
Apr 17, 2025
ClearID plugin potential issue
Resolved - A new version of the ClearID plugin (v3.0.34.0) has been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Apr 17, 10:00 EDT
Update - We are continuing to work on a fix for this issue.
Apr 17, 03:00 EDT
Identified - A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.

A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).

Impact:
The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Apr 14, 10:30 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Live streaming of Axis Direct-to-Cloud cameras is not working
Resolved - This incident has been resolved.
Apr 12, 08:39 EDT
Monitoring - The maintenance on Axis side is completed we are monitoring
Apr 12, 07:08 EDT
Identified - All Direct-To-Cloud cameras of all regions are impacted. This is due to a planned maintenance on Axis side that is going on from 2 am EST to 6 am EST. During this period, live streaming of your camera can be interrupted and coming back.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Apr 12, 02:00 EDT
Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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