All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.74 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
100.0 % uptime
Today
Investigation Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
98.34 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.9 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
98.98 % uptime
Today
Database Backup Service Operational
90 days ago
98.98 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 28, 2026

No incidents reported today.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Axis Direct-to-cloud device Enrollment Problems
Resolved - This incident has been resolved.
Jun 23, 12:51 EDT
Monitoring - Services are back to normal. We are monitoring the situation
Jun 23, 11:58 EDT
Investigating - We’re investigating an issue affecting all Axis direct-to-cloud devices (camera, intercom, Axis-Powered-by-Genetec) enrollment.
Jun 23, 11:42 EDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Investigating a potential issue
Resolved - This incident has been resolved.
Jun 19, 10:20 EDT
Investigating - We’re investigating reports of a potential issue affecting Clearance . We are working on it. We apologize for any inconvenience this may cause.
Jun 19, 09:39 EDT
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Investigating a potential issue
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Jun 16, 10:50 EDT
Investigating - We’re investigating reports of a potential issue affecting East US 2 SC SaaS → Web, desktop, and Mobile applications . We are working on it. We apologize for any inconvenience this may cause.
Jun 16, 08:45 EDT
Jun 15, 2026
Issue affecting West Europe camera metadata in SC SaaS investigation
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jun 15, 20:23 EDT
Monitoring - Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation.

The issue was resolved and we are closely monitoring the situation.
Jun 15, 20:03 EDT
Investigating - We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
Jun 15, 18:51 EDT
Jun 14, 2026

No incidents reported.

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