This incident has been resolved.
Nov 21, 10:17 EST
A fix has been released and performance will be restored over the next few hours. All files currently in the queue will be processed.
Nov 20, 16:53 EST
Our R&D team is actively working on a mitigation to the issue. We are observing delays before video playback is available on some specific file formats. An update on the situation will be sent in the upcoming 6h
Nov 20, 10:52 EST
An issue has been identified to affect the functionality video conversion of Clearance in specific environment/region. We are actively monitoring the issue.
Nov 17, 15:23 EST