Genetec Clearance functionality degradation incident
Identified - An issue has been identified to affect the Media Service Jobs of Clearance in production US. The issue was determined and we will actively monitor the situation.
Apr 15, 2024 - 21:55 EDT
Uptime over the past 90 days. View historical uptime.
Clearance Degraded Performance
90 days ago
99.97 % uptime
Today
US ? Degraded Performance
90 days ago
99.86 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.92 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.96 % uptime
Today
Global (https://portal.clearid.io) Operational
90 days ago
99.93 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.86 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
99.92 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
99.9 % uptime
Today
Operation Center Operational
90 days ago
99.97 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.95 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
99.75 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

Unresolved incident: Genetec Clearance functionality degradation incident.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
AutoVu Cloudrunner Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 20:00 EDT
Scheduled - A maintenance window for Cloudrunner is necessary to implement an infrastructure upgrade. This maintenance may affect login functionalities.

Please be aware that login functionalities will not be affected throughout the entire 30-minute window, but only sporadically during that period.
Apr 3, 12:15 EDT
Apr 3, 2024

No incidents reported.

Apr 2, 2024
Genetec Clearance proprietary file conversion incident
Resolved - This incident has been resolved.
Apr 2, 08:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 12:14 EDT
Identified - An issue has been identified to affect the functionality for proprietary file conversion of Clearance in ProdUSGov. We have identified the source of the slowdown and are working on a fix.
Mar 28, 16:24 EDT
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