All Systems Operational
Clearance Operational
90 days ago
99.97 % uptime
Today
US ? Operational
90 days ago
99.86 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.92 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.96 % uptime
Today
Global (https://portal.clearid.io) Operational
90 days ago
99.93 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.86 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
99.92 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
99.96 % uptime
Today
Operation Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
99.75 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 21:43 EST
Verifying - Verification is currently underway for the maintenance items.
Feb 23, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:00 EST
Scheduled - A maintenance window for our SaaS cloud infrastructure is required to apply a critical security fix. This maintenance may cause some interruptions in your system.

Some Access Control functionalities may be affected during the maintenance window listed below. We apologize for any inconvenience.

Impacted System:
- Your Access Manager role(s) might go into a warning state momentarily.
- Access Control events might stop appearing momentarily in Security Desk's live monitoring. No events will be lost, they will just appear late in your Security Center system.
- Commands sent from Security Center to your Cloudlinks might not be executed, such as unlocking a door, triggering an output, etc.
- Synchronization of configuration changes (such as adding/removing/activating/deactivating cardholders) might fail momentarily. They will be synchronized to your Cloudlinks on the next synchronization attempt.

Please note that functionalities will not be affected during the entire 30min window, but only sporadically during that time. Door operations should also not be impacted in regards to cardholders being granted/denied. Finally, data integrity of your system is not affected.

Once the upgrade is completed, you can continue using the current Security Desk and Config Tool applications with your hosted system.

Thank you

Feb 23, 19:33 EST
Feb 22, 2024
Resolved - The service has been restored.
Feb 22, 16:00 EST
Identified - A major cellular outage in the US has been identified, affecting some of our CR-H2 cameras. We are currently following up with our cellular providers and will keep you updated.
Feb 22, 12:53 EST
Investigating - We've identified an intermittent connectivity issue affecting specific regions. If you've experienced delays in receiving reads from your CR-H2 cameras, you're likely in one of these regions. We are actively monitoring the issue and will provide you with an update within an hour.
Feb 22, 10:50 EST
Resolved - This issue has been resolved and all affected files have been processed.
Feb 22, 15:07 EST
Monitoring - A fix has been implemented and performance will be restored over the next few hours. All files remaining in the queue will be processed.
Feb 20, 17:51 EST
Identified - An issue has been identified that can delay the creation of thumbnails for video and image files uploaded to Clearance. Our R&D team is actively working on a fix. The issue is affecting accounts in the US Government region.
Feb 19, 12:53 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.