All Systems Operational
Clearance Operational
90 days ago
99.97 % uptime
Today
US ? Operational
90 days ago
99.86 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.92 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.96 % uptime
Today
Global (https://portal.clearid.io) Operational
90 days ago
99.93 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.86 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
99.92 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operation Center Operational
90 days ago
99.97 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.95 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
99.75 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 16:56 EDT
Update - Functionality has been restored and the reports are successfully generated.
Mar 18, 16:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results. The system may be slow as it clears up the queue.
Mar 18, 15:06 EDT
Identified - The issue has been identified, we are working on a fix as we speak.
Mar 18, 14:12 EDT
Investigating - The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.
Mar 18, 13:40 EDT
Mar 17, 2024
Resolved - Functionality has been restored and the conversion service is no longer delayed.
Mar 17, 11:24 EDT
Update - The fix has improved performance and files currently in queue are being processed. We will continue to monitor the system as conversion speed is restored.
Mar 16, 17:00 EDT
Update - We have released a new mitigation to address the slowdown and are continuing to monitor the system status.
Mar 16, 15:37 EDT
Update - We are still working with Microsoft to address the slowdowns and recover our standard operations.
Mar 16, 13:37 EDT
Update - Microsoft has identified an issue affecting resources in the US Government datacenter region. We are working with their team to mitigate the slowdown and recover service performance.
Mar 15, 18:01 EDT
Monitoring - A temporary fix has been implemented. We are still experiencing a slowdown and are actively monitoring the situation.
Mar 15, 16:47 EDT
Identified - A slowdown in the US Government environment is causing a delay converting G64 and G64x video files. The issue has been identified and the R&D team is working on a fix. Files in the queue will be converted once the fix is released.
Mar 15, 15:50 EDT
Mar 16, 2024
Mar 15, 2024
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.