Get webhook notifications whenever Genetec Cloud Products creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to work on a fix for this issue.
Apr 19, 2025 - 00:19 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 21:55 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 19:04 EDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 17:58 EDT
Identified - An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
Apr 18, 2025 - 17:01 EDT
Security Center SaaS
Degraded Performance
90 days ago
99.97
% uptime
Today
Web, desktop, and Mobile applications
Operational
90 days ago
99.97
% uptime
Today
Device management (enrollment and device configuration)
Degraded Performance
90 days ago
99.92
% uptime
Today
Video
Operational
90 days ago
99.95
% uptime
Today
Video Recordings
Operational
90 days ago
100.0
% uptime
Today
Access Control
Operational
90 days ago
100.0
% uptime
Today
System Management portal
Operational
90 days ago
100.0
% uptime
Today
Clearance
Operational
90 days ago
99.61
% uptime
Today
US
?
Operational
90 days ago
99.35
% uptime
Today
US Government
Operational
90 days ago
99.35
% uptime
Today
Europe
Operational
90 days ago
99.99
% uptime
Today
Canada
Operational
90 days ago
99.4
% uptime
Today
Australia
Operational
90 days ago
99.99
% uptime
Today
ClearID
Operational
90 days ago
99.99
% uptime
Today
Demo (https://demo.clearid.io)
Operational
90 days ago
99.99
% uptime
Today
Global US (https://portal.clearid.io)
Operational
90 days ago
99.99
% uptime
Today
Europe (https://portal.eu.clearid.io/)
Operational
Resolved -
A new version of the ClearID plugin (v3.0.34.0) has been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Apr 17, 10:00 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 17, 03:00 EDT
Identified -
A potential issue with the ClearID plugin version 3.0.9.0 affecting some versions of Security Center 5.11.2 and prior versions was identified.
A new version of the ClearID plugin (v3.0.34.0) which fixes the issue has already been released and is available for download on the Genetec Portal or the Genetec Update Service (GUS).
Impact: The ClearID plugin of the impacted systems could have shown issues connecting to the ClearID service which would have resulted in a pause for the data synchronization coming from ClearID. No data lost is involved and normal workflow will resume upon installation of the new version of the plugin.
Apr 14, 10:30 EDT
Resolved -
This incident has been resolved.
Apr 12, 08:39 EDT
Monitoring -
The maintenance on Axis side is completed we are monitoring
Apr 12, 07:08 EDT
Identified -
All Direct-To-Cloud cameras of all regions are impacted. This is due to a planned maintenance on Axis side that is going on from 2 am EST to 6 am EST. During this period, live streaming of your camera can be interrupted and coming back.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Apr 12, 02:00 EDT