Genetec Cloud Products

The incident has been resolved. We will continue to monitor the service as part of our standard operating procedures.

Thank you for your patience while we worked to restore full functionality.

Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident.

Thank you for your patience.

We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries.

We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.