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Clearance Upload and Download fails intermittently
Investigating·Degraded performance

We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry.

We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

Wed, Oct 21, 2026, 09:28 PM
(2 hours ago)
·
Affected components
06:17 PM
Now
Clearance - US Government
Updates

Investigating

We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry.

We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

Wed, Oct 21, 2026, 09:28 PM

Investigating

We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.

Wed, Oct 21, 2026, 09:22 PM

Investigating

We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We will post an update within the next hour with any updates related to this incident.

Wed, Oct 21, 2026, 07:42 PM(1 hour earlier)

Investigating

We are currently investigating a degradation of uploads, affecting users of environment USGov. Users may observe intermittent failed upload attempts. We will post an update within the next hour.

Wed, Oct 21, 2026, 06:17 PM(1 hour earlier)