ClearID plugin version 3.0.1183 may experience issues with command processing. Our engineers are working on a fix to solve this issue. As a temporary mitigation if a plugin falls in an invalid state, it is recommended to reboot the ClearID plugin.
Identified
ClearID plugin version 3.0.1183 may experience issues with command processing. Our engineers are working on a fix to solve this issue. As a temporary mitigation if a plugin falls in an invalid state, it is recommended to reboot the ClearID plugin.
Resolved
ClearID plugin version 3.0.1183 resolves the issues and must be installed to replace version 3.0.1153.
Monitoring
ClearID plugin version 3.0.1183 has been released to solve the issue.
The new version is available on the Genetec Update Service (GUS) or from the Genetec Portal.
Identified
We are currently investigating a degradation of ClearID command processing with the ClearID plugin. Users may observe health monitoring state with the plugin mentioning "Command processing is not responding", which halts the synchronization with ClearID events. We will post an update within the next hour.