Resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Monitoring
We have implemented a mitigation and are currently monitoring the situation to confirm that all functionalities have been fully restored.
Identified
We've identified an issue affecting Canada, US, US Gov and Europe. If your region is affected, you will not have access to the service for a short period of time. We have identified the issue and are working on a mitigation.
Investigating
We've identified an issue affecting Global. If your region is affected, you will not have access to the service for a short period of time. We are actively monitoring the issue and will provide an update within an hour.
Investigating
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia, Genetec Cloud Products / Clearance → Clearance - Canada, Genetec Cloud Products / Clearance → Clearance - Europe, Genetec Cloud Products / Clearance → Clearance - US, Genetec Cloud Products / Clearance → Clearance - US Government, Genetec Cloud Products / Clearance → Clearance - United Kingdom Global. We are working on it. We apologize for any inconvenience this may cause.