Genetec ClearID Portal Unavailable in Global US

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jul 11, 2025 - 11:44 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 11, 2025 - 10:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 11, 2025 - 10:39 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 11, 2025 - 09:12 EDT

Investigating

An issue affecting one of our services makes it impossible to login in the Portal.

We are actively investigating the issue and will provide update within an hour.

Posted Jul 11, 2025 - 08:38 EDT

This incident affected: ClearID (Global US (https://portal.clearid.io)).