All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.87 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.88 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.55 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
99.97 % uptime
Today
Access Control Operational
90 days ago
99.98 % uptime
Today
System Management portal Operational
90 days ago
99.9 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
99.88 % uptime
Today
US ? Operational
90 days ago
99.89 % uptime
Today
US Government Operational
90 days ago
99.89 % uptime
Today
Europe Operational
90 days ago
99.89 % uptime
Today
Canada Operational
90 days ago
99.85 % uptime
Today
Australia Operational
90 days ago
99.87 % uptime
Today
ClearID Operational
90 days ago
99.89 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.89 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.89 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.89 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.89 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.89 % uptime
Today
Cloudrunner Operational
90 days ago
99.89 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.88 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Operations Center Operational
90 days ago
99.89 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.89 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.89 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.89 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.89 % uptime
Today
Curb Sense Operational
90 days ago
99.97 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.6 % uptime
Today
Database Backup Service Operational
90 days ago
99.6 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 22, 2025

No incidents reported today.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Genetec Clearance - Evidences are unassigned from their closed cases
Resolved - We have completed the fix and confirmed the evidence relationships are being restored properly. All retention capabilities are restored in CA and AU.
Nov 18, 13:55 EST
Update - We are continuing to monitor for any further issues.
Nov 18, 11:51 EST
Update - We are continuing to monitor for any further issues.
Nov 18, 11:34 EST
Update - We are still monitoring the results of the fix.
Nov 18, 09:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 19:47 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 18:16 EST
Update - We have completed our script to repair the relationships and are currently running tests. We are continuing to work on this issue.
Nov 17, 16:27 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 15:50 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 15:39 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 14:43 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 14:12 EST
Update - We re-enabled the retention capabilities in AU and are working to reassign the evidences back to their respective cases in CA. In the meantime, all affected tenants have their retention settings suspended until the fix is properly implemented and verified.
Nov 17, 13:42 EST
Update - We are continuing to work on the issue. We identified that no production account were affected in AU and are focusing to restore the hierarchies for affected tenants in CA.
Nov 17, 13:20 EST
Identified - An issue has been identified to affect the association of evidences to closed cases of Clearance in specific Canada and Australia. We have identified the cause and are actively working on a fix to re-establish the broken relationships. We apologize for any inconveniences this may occur.
Nov 17, 12:48 EST
Networking problem impacting multiple products
Resolved - This incident has been resolved.

Incident Update – Cloudflare Outage Impact

On Tuesday morning (EST), we experienced service disruptions due to the global Cloudflare outage. We use Cloudflare to secure our platform. During the outage period, the service was unstable—sometimes recovering and then going partially down again. Depending on when authentication tokens needed to be renewed, this issue may have impacted the recording of certain cameras in Security Center SaaS.

We apologize for any inconvenience caused and appreciate your understanding.

For more details, please refer to Cloudflare’s official Root Cause Analysis: https://blog.cloudflare.com/18-november-2025-outage/.
Nov 18, 11:50 EST
Update - We are still closely monitoring the situation to ensure the issue is fully resolved for all products.
Nov 18, 10:29 EST
Update - We are still closely monitoring the situation to ensure the issue is fully resolved. Services should be accessible.
Nov 18, 10:04 EST
Monitoring - We are closely monitoring the situation to ensure the issue is fully resolved.
Nov 18, 10:00 EST
Update - Services are recovering, but functionality remains inconsistent. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts. Our team is actively working to stabilize all systems.
Nov 18, 09:28 EST
Update - We are deploying mitigations to limit the impact of the outage on our services.
Nov 18, 08:48 EST
Update - We are continuing to work on a fix for this issue.
Nov 18, 08:24 EST
Identified - Functionality remains inconsistent or unavailable. Customers may experience intermittent issues or higher-than-normal error rates while we continue remediation efforts.
Nov 18, 07:49 EST
Monitoring - Our systems are currently recovering, and we are actively monitoring to ensure everything returns to normal. Thank you for your patience.
Nov 18, 07:23 EST
Update - We are continuing to work on a fix for this issue.
Nov 18, 07:18 EST
Identified - Cloudflare acknowledged the problem. See https://www.cloudflarestatus.com/ for more details.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Nov 18, 06:52 EST
Investigating - Our provider Cloudflare is currently experiencing an issue which is affecting the products / components below.
We will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Nov 18, 06:32 EST
Service Outage Investigation in Progress
Resolved - The issue has been mitigated and the service is currently stable. Our teams are closely monitoring the system to ensure continued normal operation.
Nov 18, 04:54 EST
Investigating - We are currently experiencing a service disruption that may impact the SC SaaS application. Our teams are actively investigating and working to restore full functionality as soon as possible. Further updates will be provided as more information becomes available.
Nov 18, 04:30 EST
Nov 17, 2025
Genetec Clearance service unavailable issue
Resolved - This incident has been resolved.
Nov 17, 15:50 EST
Update - We are continuing to monitor for any further issues.
Nov 17, 15:39 EST
Monitoring - We applied a fix and we reestablished services. We will keep monitoring the issue.
Nov 17, 15:32 EST
Identified - An issue has been identified to affect all environments. The service will not be available for a short period of time. We are actively monitoring the issue and will provide update within an hour.
Nov 17, 15:28 EST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Operations Center application has issues when updating cards in ca-canada region
Resolved - This issue is resolved, all operations are fully functional
Nov 14, 07:48 EST
Update - We are continuing to monitor for any further issues.
Nov 14, 07:42 EST
Monitoring - Issue has been fixed we are monitoring.
Nov 14, 07:42 EST
Identified - We have identified the cause of the issue and we are working on a fix.
Nov 14, 07:29 EST
Investigating - We noticed issue with updating cards in ca-canada region and are currently investigating.
Nov 14, 07:26 EST
Nov 13, 2025

No incidents reported.

Nov 12, 2025
Newly enrolled cameras on Genetec Cloudlink Devices appear twice
Resolved - This incident has been resolved.
Nov 12, 15:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:58 EST
Investigating - We are currently investigating an issue where newly enrolled cameras are appearing twice on Genetec Cloudlink devices. This duplication does not affect live viewing or playback functionality.
Please note:
- Enrolling new cameras to Genetec Cloudlink devices will result in creating a duplicate entrie
- Deleting one of the duplicate entries will not remove the other.

Our team is actively working on a fix and will provide updates as soon as they become available. We apologize for any inconvenience this may cause and appreciate your patience.
Nov 11, 12:12 EST
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage