Security Center SaaS - Axis Direct-to-Cloud cameras Live streaming problems
Update - We are continuing to monitor for any further issues.
Jun 16, 2026 - 15:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 2026 - 15:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 2026 - 14:34 EDT
Update - We are continuing to investigate this issue.
Jun 16, 2026 - 11:15 EDT
Investigating - We’re investigating problems with Axis direct-to-cloud cameras in Security Center SaaS. Live streaming sessions are disconnecting/reconnecting every 3 to 4 minutes
Jun 16, 2026 - 11:03 EDT
Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.74 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.98 % uptime
Today
Investigation Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
98.34 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.9 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.03 % uptime
Today
Database Backup Service Operational
90 days ago
99.03 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2026

No incidents reported today.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Investigating a potential issue
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Jun 16, 10:50 EDT
Investigating - We’re investigating reports of a potential issue affecting East US 2 SC SaaS → Web, desktop, and Mobile applications . We are working on it. We apologize for any inconvenience this may cause.
Jun 16, 08:45 EDT
Jun 15, 2026
Issue affecting West Europe camera metadata in SC SaaS investigation
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jun 15, 20:23 EDT
Monitoring - Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation.

The issue was resolved and we are closely monitoring the situation.
Jun 15, 20:03 EDT
Investigating - We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.
Jun 15, 18:51 EDT
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Investigating a potential issue
Resolved - We applied a mitigation that resolved the initial issue. We will be working on re-establishing any missed events and hierarchies for cases and evidences.
Jun 12, 21:07 EDT
Update - We are continuing to monitor for any further issues.
Jun 12, 20:46 EDT
Monitoring - An issue has been identified to affect the case-evidence correlation and search capabilities of Clearance in US Gov. We applied a mitigation and are actively monitoring the issue. We will provide update within an hour.
Jun 12, 18:22 EDT
Investigating - We’re investigating reports of a potential issue affecting USGov Arizona, USGov Virginia Clearance . We are working on it. We apologize for any inconvenience this may cause.
Jun 12, 17:00 EDT
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Security Center SaaS - Connectivity problems after enrollment of intercoms
Resolved - This incident has been resolved.
Jun 5, 15:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 12:44 EDT
Update - The issue is limited to intercom enrollment, causing affected devices to remain offline
Jun 4, 16:08 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
Jun 4, 09:35 EDT
Jun 4, 2026
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