ClearID: Identity synchronization issues
Monitoring - The cardholder data that was affected has been restored.
Nov 15, 2024 - 20:00 EST
Update - The issue has been mitigated and we're currently working on restoring the data integrity of affected identities.
Nov 14, 2024 - 18:00 EST
Identified - We are experiencing an issue with identity synchronization, affecting normal identity management processes.

Impact:
Users may face inconsistencies with their identities, impacting their access control.

Important Note:
Our team is investigating the issue and exploring mitigation strategies to reduce the impact. We appreciate your patience.

Current Status:
The issue is being actively addressed, and updates will be provided as progress is made.
Nov 14, 2024 - 13:00 EST
Uptime over the past 90 days. View historical uptime.
Clearance Operational
90 days ago
100.0 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Partial Outage
90 days ago
99.64 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Partial Outage
90 days ago
98.25 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.96 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.84 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Intermittent Connectivity Issue Impacting Cloudrunner Portal Login Times
Resolved - This incident has been resolved.
Nov 18, 14:47 EST
Update - We are continuing to monitor for any further issues.
Nov 18, 13:53 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 13:53 EST
Investigating - We’ve identified an intermittent connectivity issue affecting login times to the Cloudrunner portal. Please note that read ingestion and hits are unaffected. We are actively investigating the issue and will provide an update within the next hour.
Nov 18, 12:53 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Nov 14, 2024
Nov 13, 2024
ClearID: Unable to provide new access - Schedules are unavailable
Resolved - This incident has been resolved.
Nov 13, 14:15 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 11:04 EST
Identified - The issue has been identified and a fix is being applied.
Nov 13, 10:34 EST
Investigating - We are currently experiencing issues with our product related to new access provisioning. Users who are attempting to be granted new access may be impacted due to an associated problem with the schedules availability. Specifically, the schedules are not accessible, which directly affects the ability to set up and utilize new access configurations.

Impact:
Users may be unable to successfully assign or configure new access permissions.
Existing schedules related to the access configurations may be shown as unavailable or unsynchronized.

Important Note:
Existing access permissions are still operational and unaffected. Users with previously granted access can continue using the system as normal.

Current Status:
Our engineering team is actively investigating the root cause of this issue. We are working to restore full functionality and will provide updates as soon as more information becomes available.

Next Steps:
Continue the investigation and identify the source of the issue.
Mitigate the issue to restore schedule availability.
Ensure new access provisioning is fully operational.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Nov 13, 10:24 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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