All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.87 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.88 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.55 % uptime
Today
Video Operational
90 days ago
99.96 % uptime
Today
Video Recordings Operational
90 days ago
99.97 % uptime
Today
Access Control Operational
90 days ago
99.98 % uptime
Today
System Management portal Operational
90 days ago
99.9 % uptime
Today
Clearance Operational
90 days ago
99.9 % uptime
Today
US ? Operational
90 days ago
99.9 % uptime
Today
US Government Operational
90 days ago
99.9 % uptime
Today
Europe Operational
90 days ago
99.9 % uptime
Today
Canada Operational
90 days ago
99.9 % uptime
Today
Australia Operational
90 days ago
99.9 % uptime
Today
ClearID Operational
90 days ago
99.9 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Cloudrunner Operational
90 days ago
99.89 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.88 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Operations Center Operational
90 days ago
99.89 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.89 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.9 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.9 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.9 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.57 % uptime
Today
Database Backup Service Operational
90 days ago
99.57 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2025

No incidents reported today.

Nov 14, 2025
Operations Center application has issues when updating cards in ca-canada region
Resolved - This issue is resolved, all operations are fully functional
Nov 14, 07:48 EST
Update - We are continuing to monitor for any further issues.
Nov 14, 07:42 EST
Monitoring - Issue has been fixed we are monitoring.
Nov 14, 07:42 EST
Identified - We have identified the cause of the issue and we are working on a fix.
Nov 14, 07:29 EST
Investigating - We noticed issue with updating cards in ca-canada region and are currently investigating.
Nov 14, 07:26 EST
Nov 13, 2025

No incidents reported.

Nov 12, 2025
Newly enrolled cameras on Genetec Cloudlink Devices appear twice
Resolved - This incident has been resolved.
Nov 12, 15:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:58 EST
Investigating - We are currently investigating an issue where newly enrolled cameras are appearing twice on Genetec Cloudlink devices. This duplication does not affect live viewing or playback functionality.
Please note:
- Enrolling new cameras to Genetec Cloudlink devices will result in creating a duplicate entrie
- Deleting one of the duplicate entries will not remove the other.

Our team is actively working on a fix and will provide updates as soon as they become available. We apologize for any inconvenience this may cause and appreciate your patience.
Nov 11, 12:12 EST
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Partial outage of Web Configuration services in West Europe
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Nov 5, 17:43 EST
Update - The source of the incident has been identified and we are working on a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Nov 5, 16:49 EST
Investigating - We are currently investigating an incident that is impacting Configuration Web services in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
Nov 5, 15:47 EST
Nov 4, 2025

No incidents reported.

Nov 3, 2025
Query performance impacted for systems hosted in East US region
Resolved - This incident has been resolved.
Nov 3, 14:01 EST
Investigating - We are currently investigating an issue which causes slow performance on queries from Operations Desktop client and Web App. Updates will be posted as the situation evolves.
Nov 3, 13:21 EST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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