All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.93 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.88 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.92 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
99.97 % uptime
Today
Access Control Operational
90 days ago
99.98 % uptime
Today
System Management portal Operational
90 days ago
99.9 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
99.88 % uptime
Today
US Operational
90 days ago
99.9 % uptime
Today
US Government Operational
90 days ago
99.9 % uptime
Today
Europe Operational
90 days ago
99.9 % uptime
Today
Canada Operational
90 days ago
99.86 % uptime
Today
Australia Operational
90 days ago
99.87 % uptime
Today
ClearID Operational
90 days ago
99.9 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Cloudrunner Operational
90 days ago
99.9 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
99.9 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
99.9 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
99.9 % uptime
Today
Operations Center Operational
90 days ago
99.9 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.9 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.9 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.9 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.9 % uptime
Today
Curb Sense Operational
90 days ago
99.97 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.6 % uptime
Today
Database Backup Service Operational
90 days ago
99.6 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 23, 2025

No incidents reported today.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Genetec Cloudrunner Functionality Degradation
Resolved - This incident has been resolved.
Dec 12, 08:10 EST
Monitoring - The mail provider has applied a patch to restore functionality. We will continue to monitor the situation.
Dec 11, 19:06 EST
Investigating - There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon.

Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.
Dec 11, 18:04 EST
Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage