All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.93 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.87 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.92 % uptime
Today
Video Operational
90 days ago
99.95 % uptime
Today
Video Recordings Operational
90 days ago
99.97 % uptime
Today
Access Control Operational
90 days ago
99.98 % uptime
Today
System Management portal Operational
90 days ago
99.9 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
99.88 % uptime
Today
US Operational
90 days ago
99.9 % uptime
Today
US Government Operational
90 days ago
99.9 % uptime
Today
Europe Operational
90 days ago
99.9 % uptime
Today
Canada Operational
90 days ago
99.86 % uptime
Today
Australia Operational
90 days ago
99.87 % uptime
Today
ClearID Operational
90 days ago
99.9 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Cloudrunner Operational
90 days ago
99.9 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
99.9 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
99.9 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
99.9 % uptime
Today
Operations Center Operational
90 days ago
99.9 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.9 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.9 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.9 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.9 % uptime
Today
Curb Sense Operational
90 days ago
99.97 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.97 % uptime
Today
Database Backup Service Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 9, 2026

No incidents reported today.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Genetec Clearance thumbnail generation not generated for some video files
Resolved - An issue has been identified to affect the thumbnail generation for video files of Clearance in all regions. We deployed a fix at 6PM and corrected all files that may have had missing thumbnails between the reported and resolved timestamps.
Jan 7, 16:00 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026
Entity synchronization and report issues in Security Center SaaS desktop applications
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jan 5, 16:31 EST
Monitoring - We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
Jan 5, 14:52 EST
Investigating - We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jan 5, 13:48 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage