All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.84 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.92 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.99 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
99.98 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
System Management portal Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.99 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.6 % uptime
Today
Database Backup Service Operational
90 days ago
99.6 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
System activation unavailable in Security Center SaaS
Resolved - An incident involving terms and conditions rendered system activation unavailable in Security Center SaaS.

Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and tenant activation has now returned to normal.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Feb 19, 13:30 EST
Access to Security Center SaaS desktop client applications may not work on newly activated systems
Resolved - We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications.

Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Feb 19, 09:30 EST
Feb 18, 2026
Genetec Clearance media file conversions incident
Resolved - This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.
Feb 18, 14:39 EST
Update - We are continuing to monitor for any further issues.
Feb 18, 13:28 EST
Monitoring - The fix is deployed on all regions and we are actively monitoring the conversion flows. We will replay any failed conversion attempts during the affected period.
Feb 18, 13:14 EST
Update - We are continuing to work on a fix for this issue.
Feb 18, 13:10 EST
Update - We have identified the issue and validated a fix for the issue. We will post an update once the fix is deployed in all regions.
Feb 18, 12:52 EST
Identified - An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.
Feb 18, 12:17 EST
SC SaaS Access Control – Potential service issue
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Feb 18, 14:28 EST
Monitoring - We identified and fixed the issue and are currently monitoring the system. Enrollment/unit deletion should now be working as expected and sync'ing to Security Center.
Feb 18, 13:17 EST
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.
Feb 18, 11:51 EST
ClearID – Potential service issue in Global
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Feb 18, 11:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 11:33 EST
Update - We are continuing to work on a fix for this issue.
Feb 18, 11:21 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 11:21 EST
Investigating - We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
Feb 18, 10:24 EST
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Device deletion functionality partially degraded in Security Center SaaS
Resolved - We experienced an issue that temporarily affected device deletion in Security Center SaaS. During the incident, which lasted approximately 30 minutes, devices deleted did not appear as such in the device view.

Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and devices deleted during the incident have all been processed.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Feb 13, 05:00 EST
Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
SC SaaS Intelligent Search – Potential service issue in Global region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Feb 9, 07:11 EST
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.
Feb 9, 06:49 EST
Feb 8, 2026

No incidents reported.

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