All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.7 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.5 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.14 % uptime
Today
Database Backup Service Operational
90 days ago
99.14 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2026

No incidents reported today.

Apr 17, 2026
SC SaaS Intelligent Search – Potential service issue in East US 2 region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Apr 17, 05:24 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.
Apr 17, 05:16 EDT
Apr 16, 2026
Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region
Resolved - We are pleased to inform you that the issue has been mitigated and live video functionality is working in the region.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Apr 16, 14:14 EDT
Monitoring - We have deployed some correctives to mitigate the problem. We are closely monitoring to ensure the issue is fully resolved

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding.
Apr 16, 13:27 EDT
Update - IN collaboration with our partner, the investigation continues. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
Apr 16, 07:35 EDT
Investigating - We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue
Apr 15, 20:45 EDT
Monitoring - We identified the cause of the incident and implemented a solution.

We apologize for any inconvenience We are closely monitoring the situation to ensure the issue is fully resolved.
Apr 15, 17:32 EDT
Update - We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.
Apr 15, 13:17 EDT
Investigating - We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Apr 15, 08:32 EDT
Apr 15, 2026
SC SaaS Intelligent Search – Potential service issue in West Europe region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Apr 15, 12:46 EDT
Identified - Issue Identified – Delayed Forensic Events (West Europe)
A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region.
We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred.
We will continue to provide updates as progress is made. Thank you for your understanding.
Apr 15, 10:03 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
Apr 15, 09:02 EDT
ClearID – Role Service Failures
Resolved - This incident has been resolved.
Apr 15, 10:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 23:08 EDT
Update - We are continuing to work on a fix for this issue.
Apr 14, 19:03 EDT
Update - It was identified that the issue only affected Prod US & Prod EU.
Rectifications are still in progress.
Apr 14, 15:49 EDT
Identified - The issue has been identified and a fix is being implemented.
The propagation of resulting issues was stopped.
Apr 14, 12:24 EDT
Investigating - We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
Apr 14, 11:15 EDT
Apr 14, 2026
Genetec Security Center SaaS - Email Delivery Issue
Resolved - This incident has been resolved.
Apr 14, 18:22 EDT
Update - We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
Apr 14, 17:16 EDT
Investigating - We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider.
We apologize for any inconvenience this may cause
Apr 14, 14:03 EDT
AutoVu Cloudrunner Service Degradation – Email Issue
Resolved - The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected.

Thank you for your patience. We apologize for any inconvenience this may have caused.
Apr 14, 17:22 EDT
Update - We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
Apr 14, 15:15 EDT
Investigating - An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour.

In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from:

App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482

Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en

For more information on the mobile app, see:

https://www.genetec.com/product-releases/cloudrunner-mobile-app
Apr 14, 11:45 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Security Center SaaS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 03:00 EDT
Scheduled - We’d like to inform you that our partner will be performing a scheduled maintenance on their cloud services during the time window below:

- Date: Saturday, April 11th, 2026.
- Time: 07:00 – 12:00 UTC

During this maintenance window, service impact is expected to be minimal. You may experience a single brief delay of approximately 5–10 minutes when adding, viewing live, or configuring Axis Direct‑to‑Cloud devices. All other services will remain fully operational.

No customer action is required.
Thank you for your understanding and continued support.
Mar 30, 08:11 EDT
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
SC SaaS Communications – Potential service issue in East US 2
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Apr 8, 21:30 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
Apr 8, 20:53 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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