All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.75 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Investigation Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
100.0 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.56 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.14 % uptime
Today
Database Backup Service Operational
90 days ago
99.14 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Curb Sense - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 17:15 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 29, 17:01 EDT
Scheduled - We will be undergoing scheduled maintenance for Curb Sense during this time.

The following components are impacted:
- Curb Sense Portal
- Curb Sense Enforcement Center
- Curb Sense Mobile
- Curb Sense Patroller
- Curb Sense Citizen Website (complaints + online payment)
Apr 27, 09:45 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia
Resolved - This incident has been resolved.
Apr 27, 20:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 19:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 19:17 EDT
Investigating - An issue affecting a enrollment of Axis direct-to-cloud camera has been identified.

We are actively investigating the issue and will provide update within an hour.
Apr 27, 18:44 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
System Management portal – Potential issues accessing subscriptions.genetec.com
Resolved - This incident has been resolved. You should now have access to the subscriptions portal.
We apologize again for any inconvenience that you faced during this period.
Apr 23, 18:05 EDT
Monitoring - We have recovered access to the System Management portal for most affected users. Integrators may have to join existing access requests to systems they have lost access to.
Apr 23, 15:36 EDT
Update - We have started recovering access to a subset of users. We are working on recovering it for everyone affected.
Apr 23, 14:37 EDT
Update - We are continuing to work on a fix for this issue, we understand this disrupts your workflow and we appreciate your patience.
Apr 23, 11:49 EDT
Update - Our team is still actively working on recovering access to affected users. Note that integrators who lost access to the System Management Portal may also have their system access requests revoked.
Apr 23, 11:44 EDT
Identified - An issue affecting the System Management portal may cause certain users to not be able to access subscriptions.genetec.com. We apologize for any inconvenience this may cause and we are working to resolve the problem.
Apr 23, 10:35 EDT
Investigating - We’re investigating reports of a potential issue affecting access to the System Management portal (subscriptions.genetec.com). We are working on it. We apologize for any inconvenience this may cause.
Apr 23, 10:29 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026
Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation
Resolved - This incident has been resolved.
Apr 21, 16:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 14:48 EDT
Investigating - An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems.

We are actively investigating the issue and will provide updates.
Apr 21, 13:27 EDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
SC SaaS Intelligent Search – Potential service issue in East US 2 region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Apr 17, 05:24 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.
Apr 17, 05:16 EDT
← Incident History Powered by Atlassian Statuspage