All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.82 % uptime
Today
Access Control Operational
90 days ago
99.99 % uptime
Today
Communications Operational
90 days ago
99.99 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.97 % uptime
Today
Investigation Operational
90 days ago
99.99 % uptime
Today
Video Recordings Operational
90 days ago
99.99 % uptime
Today
Video Streaming Operational
90 days ago
98.88 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.92 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.42 % uptime
Today
Database Backup Service Operational
90 days ago
99.42 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 11, 2026

No incidents reported today.

Jul 10, 2026
Access to SC SaaS Configuration
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Jul 10, 14:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 14:05 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 13:52 EDT
Investigating - We are currently investigating an incident that is impacting the SC SaaS Configuration. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Jul 10, 13:10 EDT
Jul 9, 2026

No incidents reported.

Jul 8, 2026
Investigating a potential issue of email deliverability
Resolved - This incident has been resolved.
Jul 8, 19:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 17:15 EDT
Investigating - We’re investigating reports of a potential issue of email deliverability affecting Global SC SaaS → Web, desktop, and Mobile applications . We are working on it. We apologize for any inconvenience this may cause.
Jul 8, 11:30 EDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

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