All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.85 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.86 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.52 % uptime
Today
Video Operational
90 days ago
99.93 % uptime
Today
Video Recordings Operational
90 days ago
99.96 % uptime
Today
Access Control Operational
90 days ago
99.98 % uptime
Today
System Management portal Operational
90 days ago
99.87 % uptime
Today
Clearance Operational
90 days ago
99.9 % uptime
Today
US ? Operational
90 days ago
99.9 % uptime
Today
US Government Operational
90 days ago
99.9 % uptime
Today
Europe Operational
90 days ago
99.9 % uptime
Today
Canada Operational
90 days ago
99.9 % uptime
Today
Australia Operational
90 days ago
99.9 % uptime
Today
ClearID Operational
90 days ago
99.9 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.9 % uptime
Today
Cloudrunner Operational
90 days ago
99.89 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.88 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
99.9 % uptime
Today
Operations Center Operational
90 days ago
99.9 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.9 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.9 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.9 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.9 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.53 % uptime
Today
Database Backup Service Operational
90 days ago
99.53 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Genetec login service unavailable issue
Resolved - This incident has been resolved and we are observing that both SSO and non-SSO users are able to login.
Oct 29, 19:59 EDT
Update - Login issues with SSO users are now resolved. There are few remaining failures with non-SSO users, but we recommend that you try to login multiple times if you face failures or timeouts.
Oct 29, 18:53 EDT
Monitoring - We are seeing improvements to logins from SSO and non-SSO users. There are still failures but the rate is decreasing over time. We will provide another update once the situation is resolved.
Oct 29, 16:56 EDT
Update - We are continuing to work on a mitigation on the login issue. We also noticed delays and sporadic failures for SSO users if your SSO identity provider is Azure Entra Id.
Oct 29, 14:53 EDT
Update - The issue has been identified and we are working with our provider to resolve it. SSO users, and users already logged in, do not appear to be impacted by the issue.
Oct 29, 12:55 EDT
Identified - The issue has been identified and we are working with our provider to resolve it. SSO users, and users already logged in, do not appear to be impacted by the issue.
Oct 29, 12:26 EDT
Investigating - Engineers are currently investigating an issue surrounding Genetec login with non-SSO accounts. More information will be provided as it becomes available.
Oct 29, 12:10 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Genetec Cloudlink enrollment unavailable in Security Center SaaS - all regions
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Oct 27, 11:21 EDT
Identified - We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Oct 27, 11:15 EDT
Investigating - We are currently investigating an incident that is impacting the enrollment of Genetec Cloudlinks to Security Center SaaS. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Oct 27, 11:05 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Security Center SaaS video recording functionality degradation – US Datacenter Region
Resolved - We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrupted cloud recording functionality on a subset of customer cameras.

The issue was identified and resolved by our engineering team, and full service was restored at 6:24am EDT.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.
Oct 24, 05:30 EDT
Oct 23, 2025
Processing of forensics events stopped in prodh-westeu
Resolved - Processing of forensic events was interrupted in the West Europe region.
Oct 23, 15:53 EDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Investigating issues with the investigation feature for operator users
Resolved - This incident has been resolved.
Oct 20, 19:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 18:48 EDT
Identified - We are currently investigating an incident that is impacting the investigation feature for operator users. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Oct 20, 17:21 EDT
Device enrollment unavailable in all regions
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Oct 20, 10:52 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 10:45 EDT
Monitoring - We have implemented the solution and are closely monitoring the situation to ensure the issue is fully resolved.
Oct 20, 10:45 EDT
Update - We are continuing to investigate this issue.
Oct 20, 10:44 EDT
Update - We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Oct 20, 10:42 EDT
Update - We are continuing to investigate this issue.
Oct 20, 10:28 EDT
Investigating - We are currently investigating an incident that is impacting device enrollment in all regions. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Oct 20, 09:45 EDT
Axis Direct-to-Cloud Camera – Live Video Degradation
Resolved - We identified a degradation affecting live video streaming for Axis Direct-to-Cloud cameras in the East US 2 and Canada Central regions. The issue resulted in intermittent video feed disruptions and reduced performance for impacted users. Recorded video remained unaffected.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Oct 20, 03:00 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

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