SC SaaS Intelligent Search – Potential service issue in East US 2
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.
May 20, 2026 - 09:38 EDT
Uptime over the past 90 days. View historical uptime.
Security Center SaaS Degraded Performance
90 days ago
99.92 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Investigation Degraded Performance
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
100.0 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.77 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.51 % uptime
Today
Database Backup Service Operational
90 days ago
99.51 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Security Center SaaS Infrastructure Maintenance May 25, 2026 07:00-08:00 EDT

We’d like to inform you that our partner will be performing a scheduled maintenance on their cloud services during the time window below:

- Date: Monday, May 25th, 2026.
- Time: 11:00 – 12:00 UTC

During this maintenance window, service impact is expected to be minimal. You may experience a single brief interruption when viewing live of Axis Direct‑to‑Cloud cameras. All other services will remain fully operational.

No customer action is required.
Thank you for your understanding and continued support.
Posted on May 18, 2026 - 19:17 EDT
May 20, 2026

Unresolved incident: SC SaaS Intelligent Search – Potential service issue in East US 2.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Security Center SaaS - Investigating degradation on Natural Language Search for US region
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
May 14, 14:22 EDT
Monitoring - The intermittent issue appears to be resolved. We are continuing to monitor the situation closely to ensure full stability.
May 14, 14:11 EDT
Update - We are in active communication with the external provider and continue to monitor the situation closely. We will provide an update as soon as the issue is resolved.
May 14, 14:05 EDT
Update - We have identified the root cause of the incident, which is a partial outage affecting an external dependency provider. We are actively monitoring the situation and will share additional updates as they become available.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
May 14, 13:17 EDT
Investigating - We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
May 14, 13:14 EDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
Investigating an incident impacting Cloud Storage product
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
May 11, 11:33 EDT
Investigating - We are currently investigating an incident that is impacting Cloud Storage.
Cloud storage is currently unavailable. Uploading or downloading video from the Cloud is impacted and the Security Center cloud playback role shows in warning.
We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
May 11, 10:28 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Genetec Security Center SaaS - System Activation Degradation
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 8, 17:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 17:18 EDT
Investigating - We’re investigating reports of a potential issue affecting System Activation Degradation in all regions. We are working on it. We apologize for any inconvenience this may cause.
May 8, 15:00 EDT
May 7, 2026

No incidents reported.

May 6, 2026
Curb Sense / Q2C - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 16:13 EDT
Verifying - Verification is currently underway for the maintenance items.
May 6, 15:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance for Curb Sense and Q2C during this time.

The following components are impacted:
- Curb Sense Portal
- Curb Sense Enforcement Center
- Curb Sense Mobile
- Curb Sense Patroller
- Curb Sense Citizen Website (complaints + online payment)
- Q2C Citizen Website
- Q2C Back Office
- Q2C Park Mobile
May 6, 11:07 EDT
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