All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.75 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Investigation Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
100.0 % uptime
Today
Video Streaming Operational
90 days ago
100.0 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.56 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.97 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.9 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.96 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
100.0 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
100.0 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.21 % uptime
Today
Database Backup Service Operational
90 days ago
99.21 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026
Genetec Security Center SaaS - System Activation Degradation
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
May 8, 17:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 17:18 EDT
Investigating - We’re investigating reports of a potential issue affecting System Activation Degradation in all regions. We are working on it. We apologize for any inconvenience this may cause.
May 8, 15:00 EDT
May 7, 2026

No incidents reported.

May 6, 2026
Curb Sense / Q2C - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 16:13 EDT
Verifying - Verification is currently underway for the maintenance items.
May 6, 15:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance for Curb Sense and Q2C during this time.

The following components are impacted:
- Curb Sense Portal
- Curb Sense Enforcement Center
- Curb Sense Mobile
- Curb Sense Patroller
- Curb Sense Citizen Website (complaints + online payment)
- Q2C Citizen Website
- Q2C Back Office
- Q2C Park Mobile
May 6, 11:07 EDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Curb Sense - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 17:15 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 29, 17:01 EDT
Scheduled - We will be undergoing scheduled maintenance for Curb Sense during this time.

The following components are impacted:
- Curb Sense Portal
- Curb Sense Enforcement Center
- Curb Sense Mobile
- Curb Sense Patroller
- Curb Sense Citizen Website (complaints + online payment)
Apr 27, 09:45 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia
Resolved - This incident has been resolved.
Apr 27, 20:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 19:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 19:17 EDT
Investigating - An issue affecting a enrollment of Axis direct-to-cloud camera has been identified.

We are actively investigating the issue and will provide update within an hour.
Apr 27, 18:44 EDT
Intelligent Search Functionality Degradation
Resolved - We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS.

Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally.

We apologize for the inconvenience.
Apr 27, 19:30 EDT
Apr 26, 2026

No incidents reported.

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