All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.84 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.96 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.19 % uptime
Today
Video Operational
90 days ago
99.96 % uptime
Today
Video Recordings Operational
90 days ago
99.99 % uptime
Today
Access Control Operational
90 days ago
99.99 % uptime
Today
System Management portal Operational
90 days ago
99.96 % uptime
Today
Clearance Operational
90 days ago
99.99 % uptime
Today
US ? Operational
90 days ago
99.99 % uptime
Today
US Government Operational
90 days ago
99.99 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
ClearID Operational
90 days ago
99.98 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
99.99 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
99.96 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
99.96 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
99.91 % uptime
Today
Australia (https://au.cloudrunner.tech) ? Operational
90 days ago
99.99 % uptime
Today
Canada (https://ca.cloudrunner.tech) ? Operational
90 days ago
99.99 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
99.99 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.99 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
99.99 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
99.99 % uptime
Today
Curb Sense Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.81 % uptime
Today
Database Backup Service Operational
90 days ago
99.81 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Security Center SaaS Infrastructure Maintenance Sep 6, 2025 02:00-04:00 EDT

We’d like to inform you that our partner will be performing scheduled maintenance on their cloud services.

- Date: Saturday, September 6, 2025.
- Time: 06:00 – 08:00 UTC

During this window, you may experience delays when adding Axis Direct-to-Cloud cameras. All other services will remain fully operational.

Thank you for your understanding and continued support.
Posted on Aug 27, 2025 - 18:04 EDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Genetec login service issue
Resolved - This incident has been resolved.
Aug 27, 10:04 EDT
Monitoring - A fix has been implemented and the affected users can login again. We will be monitoring the situation over time today.
Aug 27, 09:47 EDT
Identified - The issue has been identified and affects mostly Dutch and German users. We expect the situation to be fixed in the next 30 minutes.
Aug 27, 09:28 EDT
Investigating - Engineers are currently investigating an issue surrounding Genetec login with local accounts (non SSO). This issue likely affects mostly users in Europe. More information will be provided as it becomes available.
Aug 27, 09:21 EDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Security Center SaaS page can’t be found in Asia region
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Aug 21, 09:42 EDT
Monitoring - We have applied a fix are closely monitoring the situation to ensure the issue is fully resolved.
Aug 21, 09:25 EDT
Identified - We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Aug 21, 09:17 EDT
Investigating - We are currently investigating an incident that is impacting SecurityCenter SaaS Operations and Configuration Desktop apps in the Asia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Aug 21, 00:15 EDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025
Cloudrunner Camera Connectivity Degradation
Resolved - This incident has been resolved.
Aug 19, 22:46 EDT
Monitoring - The issue is resolved but we are still monitoring.
Aug 19, 17:34 EDT
Update - We are continuing to investigate the issue with our connectivity provider.
Aug 18, 20:32 EDT
Investigating - We’ve identified an issue causing delays in read uploads from some Cloudrunner cameras within the U.S. Government environment. If you’ve experienced delays in receiving reads, please rest assured that we are actively investigating the issue with our third-party connectivity provider. We will provide an update soon
Aug 18, 17:29 EDT
No system found when logging to Security Center SaaS - Canada Region
Resolved - This incident has been resolved.
Aug 19, 13:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 13:03 EDT
Investigating - We are currently investigating an incident that is impacting login to Security Center SaaS in Canada Central region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Aug 19, 12:25 EDT
← Incident History Powered by Atlassian Statuspage