All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.72 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.58 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.74 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
99.98 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.99 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.58 % uptime
Today
Database Backup Service Operational
90 days ago
99.58 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 19, 2026
Genetec Cloudrunner Delayed Notifications
Resolved - The incident has been resolved, and all services are back to normal.
Mar 19, 15:03 EDT
Monitoring - A fix has been implemented, and we are actively monitoring the situation.
Mar 19, 14:52 EDT
Identified - The issue is identified and we are working on a fix
Mar 19, 14:35 EDT
Investigating - An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
Mar 19, 14:24 EDT
Issue with our DNS provider
Resolved - The issue is resolved. Everything is operational.
Mar 19, 05:56 EDT
Monitoring - Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.
Mar 19, 04:18 EDT
Identified - The issue has been identified and services are partially back online.
Mar 19, 04:03 EDT
Investigating - Our DNS provider is currently experiencing an issue which is causing service disruptions.

The following services are affected:
* Q2C BackOffice
* Patroller
* Curb Sense Mobile

We will provide an update as soon as we receive additional information from our provider.
Mar 19, 03:56 EDT
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026
Genetec Clearance - Thumbnail not displayed in portal
Resolved - This incident has been resolved.
Mar 16, 14:21 EDT
Update - We identified other pages inside the portal using images in different scenarios that need the same fix to be implemented. We will be deploying them to all environments.
Mar 16, 12:36 EDT
Monitoring - A fix has been implemented and have validated it on our internal environments. We are deploying the fix in all environments.
Mar 16, 12:00 EDT
Identified - An issue has been identified to affect the thumbnail associated to evidences of Clearance in all regions. We identified the issue is related with the latest version update for Chrome and Edge (March 14th). We are working on a fix and will publish an update within the next hour.
Mar 16, 11:44 EDT
Genetec Cloudrunner Delayed Notifications
Resolved - This incident has been resolved.
Mar 16, 14:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 13:57 EDT
Identified - The issue has been identified and a patch was applied
Mar 16, 13:51 EDT
Update - We are continuing to investigate this issue.
Mar 16, 13:51 EDT
Investigating - An issue affecting the Cloudrunner notifications in the US Government region has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
Mar 16, 13:50 EDT
System activation is unavailable
Resolved - Users attempting to activate systems through the System Management portal (subscriptions.genetec.com) are experiencing issues.
Mar 16, 09:30 EDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
SC SaaS Intelligent Search – Potential service issue in Global region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Mar 11, 23:07 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.
Mar 11, 20:30 EDT
Mar 10, 2026
Genetec Cloudrunner Cameras Showing Offline Status While Still Operational
Resolved - This incident has been resolved.
Mar 10, 20:45 EDT
Identified - We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
Mar 10, 17:09 EDT
Update - We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.
Mar 10, 17:04 EDT
Investigating - An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
Mar 10, 16:18 EDT
SC SaaS Intelligent Search – Potential service issue in Europe region
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Mar 10, 09:46 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Europe region. We are working on it. We apologize for any inconvenience this may cause.
Mar 10, 09:03 EDT
Mar 9, 2026
Service Disruption - Tasks are not showing up in Enforcement Center (Curb Sense)
Resolved - The issue has been resolved and everything is working again.
Mar 9, 10:35 EDT
Monitoring - We are currently monitoring the implemented fix, everything is working again. No data (tasks) are lost.
Mar 9, 10:34 EDT
Identified - The issue has been identified and a fix has been implemented.
Mar 9, 10:33 EDT
Investigating - We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Tasks are not showing up in Enforcement Center (Curb Sense)

We will send an additional update as soon as possible.
Mar 9, 10:24 EDT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

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