All Systems Operational

Uptime over the past 90 days. View historical uptime.
Security Center SaaS Operational
90 days ago
99.71 % uptime
Today
Web, desktop, and Mobile applications Operational
90 days ago
99.55 % uptime
Today
Device management (enrollment and device configuration) Operational
90 days ago
99.73 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Video Recordings Operational
90 days ago
99.98 % uptime
Today
Access Control Operational
90 days ago
99.01 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Clearance Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
99.99 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global US (https://portal.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Canada (https://portal.ca.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Australia (https://portal.au.clearid.io/) Operational
90 days ago
99.99 % uptime
Today
Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) Operational
90 days ago
100.0 % uptime
Today
Australia (https://au.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Canada (https://ca.cloudrunner.tech) Operational
90 days ago
100.0 % uptime
Today
Operations Center Operational
90 days ago
99.99 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.99 % uptime
Today
Europe West (eu-west.ops.center) Operational
90 days ago
100.0 % uptime
Today
Australia East (aus-east.ops.center) Operational
90 days ago
100.0 % uptime
Today
Curb Sense Operational
90 days ago
99.99 % uptime
Today
Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Genetec Update Service (GUS) Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS Operational
90 days ago
100.0 % uptime
Today
Streamvault Operational
90 days ago
99.14 % uptime
Today
Database Backup Service Operational
90 days ago
99.14 % uptime
Today
System Management portal (subscriptions.genetec.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 11, 2026
Security Center SaaS Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 03:00 EDT
Scheduled - We’d like to inform you that our partner will be performing a scheduled maintenance on their cloud services during the time window below:

- Date: Saturday, April 11th, 2026.
- Time: 07:00 – 12:00 UTC

During this maintenance window, service impact is expected to be minimal. You may experience a single brief delay of approximately 5–10 minutes when adding, viewing live, or configuring Axis Direct‑to‑Cloud devices. All other services will remain fully operational.

No customer action is required.
Thank you for your understanding and continued support.
Mar 30, 08:11 EDT
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
SC SaaS Communications – Potential service issue in East US 2
Resolved - We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Apr 8, 21:30 EDT
Investigating - We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.
Apr 8, 20:53 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities
Resolved - This incident has been resolved.
Apr 1, 13:00 EDT
Monitoring - A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period.

The problem has been identified and corrected. We are currently monitoring the situation.
Apr 1, 11:12 EDT
Inconsistent camera state reported in Security Center SaaS - EastUS region
Resolved - We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Apr 1, 12:36 EDT
Update - We are continuing to monitor for any further issues.
Apr 1, 11:07 EDT
Monitoring - The current issue has been resolved. We are closely monitoring the situation.
Apr 1, 11:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 1, 10:42 EDT
Investigating - We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Apr 1, 08:00 EDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Genetec Clearance connectivity issue
Resolved - This incident has been resolved.
Mar 30, 16:47 EDT
Identified - Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
Mar 30, 14:43 EDT
Update - We are continuing to investigate this issue.
Mar 30, 13:13 EDT
Update - We are continuing to investigate this issue.
Mar 30, 11:24 EDT
Investigating - An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.
Mar 30, 10:16 EDT
Cloudrunner Service Degradation – Intermittent Request Timeouts
Resolved - Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.
Mar 30, 16:41 EDT
Identified - Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
Mar 30, 14:42 EDT
Update - We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
Mar 30, 11:31 EDT
Update - We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
Mar 30, 07:47 EDT
Investigating - An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
Mar 30, 06:56 EDT
Genetec Security Center SaaS - Inconsistent camera state reported - West Europe region
Resolved - This incident has been resolved.
Mar 30, 15:42 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 15:15 EDT
Investigating - An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications.

We are actively investigating the issue and will provide an update within an hour.
Mar 29, 00:05 EDT
Mar 29, 2026
Mar 28, 2026
Genetec Security Center SaaS - Axis Direct-to-Cloud Enrollment Functionality Degradation
Resolved - This incident has been resolved.
Mar 28, 15:25 EDT
Investigating - We are currently investigating degraded performance of Axis Direct-to-Cloud device enrollment (cameras, intercoms, Axis powered by Genetec).
Mar 28, 13:58 EDT
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