Genetec Clearance proprietary file conversion incident

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 08:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 29, 2024 - 12:14 EDT

Identified

An issue has been identified to affect the functionality for proprietary file conversion of Clearance in ProdUSGov. We have identified the source of the slowdown and are working on a fix.

Posted Mar 28, 2024 - 16:24 EDT

This incident affected: Clearance (US Government).