This issue has been resolved. All systems have recovered and are now functional.
Posted Dec 16, 2023 - 10:02 EST
Identified
The issue has been identified, and a patch has already been deployed to address it on affected CR-H2 cameras. Meanwhile, our connectivity vendor is actively working towards a comprehensive resolution. We appreciate your patience, and rest assured, we will keep you updated.
Posted Dec 14, 2023 - 23:23 EST
Update
The AutoVu Cloudrunner team is still investigating this issue and closely monitoring the situation. Updates will continue to be provided as more information is gathered.
Posted Dec 14, 2023 - 07:19 EST
Update
We are continuing to investigate this issue with the help of our cellular service provider. While most devices have gone back to normal, others in specific regions might still experience an intermittent connection.
Posted Dec 14, 2023 - 00:14 EST
Investigating
We've identified an intermittent cellular connectivity issue affecting specific regions. If you have noticed some delays in receiving reads from the CR-H2 cameras with your system, you're likely in one of regions affected. Rest assured that the reads are being stored on the CR-H2 camera and will be uploaded once the connectivity is fully restored. We're actively monitoring the issue and will provide you with an update very soon.
Posted Dec 13, 2023 - 23:12 EST
This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).