AutoVu Cloudrunner Functionality Degradation

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Aug 30, 2024 - 22:23 EDT

Monitoring

The login delays are no longer occurring, we are still monitoring.

Posted Aug 30, 2024 - 21:57 EDT

Update

A fix has been implemented and we are monitoring the situation.

Posted Aug 30, 2024 - 21:56 EDT

Investigating

We’ve identified an issue affecting login times. If you’re experiencing delays when logging into Cloudrunner, please be assured that we are actively investigating the situation and will provide an update soon. Meanwhile, the read and matching functionalities are operating normally.

Posted Aug 30, 2024 - 21:05 EDT

This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).