AutoVu Cloudrunner Connectivity Issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Nov 05, 2024 - 07:16 EST

Identified

We are currently following up with our cellular providers and will keep you updated.

Posted Nov 04, 2024 - 18:11 EST

Investigating

We've identified an intermittent camera connectivity issue affecting specific regions. If you've experienced delays in receiving reads from your CR-H2 cameras, you're likely in one of these regions. Rest assured that the reads are being stored on the CR-H2 camera and will be uploaded once the connectivity is fully restored. We're actively monitoring the issue and will provide you with an update very soon.

Posted Nov 04, 2024 - 17:22 EST

This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).