AutoVu Cloudrunner Connectivity Issue

Incident Report for Genetec Cloud Products

Resolved

The service has been restored.

Posted Feb 22, 2024 - 16:00 EST

Identified

A major cellular outage in the US has been identified, affecting some of our CR-H2 cameras. We are currently following up with our cellular providers and will keep you updated.

Posted Feb 22, 2024 - 12:53 EST

Investigating

We've identified an intermittent connectivity issue affecting specific regions. If you've experienced delays in receiving reads from your CR-H2 cameras, you're likely in one of these regions. We are actively monitoring the issue and will provide you with an update within an hour.

Posted Feb 22, 2024 - 10:50 EST

This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).