We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Posted Jun 12, 2025 - 13:11 EDT
Monitoring
We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved. We apologize for any inconvenience and will keep you informed as we have more information.
Posted Jun 12, 2025 - 12:35 EDT
Investigating
We are currently investigating an incident that is impacting playback functionality in some Genetec Cloudlink devices. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Posted Jun 12, 2025 - 10:36 EDT
This incident affected: Security Center SaaS (Video).