Issues with work item service in us-east cluster

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jan 17, 2026 - 15:50 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2026 - 15:48 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 17, 2026 - 15:45 EST

Update

We have identified the cause of the incident and are implementing a solution.

Posted Jan 17, 2026 - 15:45 EST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2026 - 13:22 EST

Investigating

We are currently investigating an incident that is impacting work item service in us-east cluster. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

Posted Jan 17, 2026 - 13:00 EST

This incident affected: Operations Center (US (https://ops.center)).