Genetec Clearance performance degradation

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Feb 21, 2025 - 19:55 EST

Monitoring

A fix has been implemented and deployed in the affected environments. We will continue to monitor the state of the system.

Posted Feb 21, 2025 - 17:36 EST

Update

We have worked on a fix for this issue and are currently monitoring our internal environment.

Posted Feb 21, 2025 - 17:16 EST

Update

We are continuing to work on a fix for this issue.

Posted Feb 21, 2025 - 15:06 EST

Identified

A performance degradation issue has been identified to affect specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Services impacted: Search

Posted Feb 21, 2025 - 10:37 EST

This incident affected: Clearance (US, US Government).