Genetec Clearance functionality degradation incident

Incident Report for Genetec Cloud Products

Resolved

The issue has been resolved, and we will continue to monitor the situation.

Posted Feb 14, 2025 - 09:58 EST

Update

The issue has been resolved, and we will continue to monitor the situation.

Posted Feb 14, 2025 - 09:57 EST

Identified

An issue has been identified that affects the functionality of Integrations of Clearance in all environments. We are actively resolving the problem and will provide an update within an hour.

Posted Feb 14, 2025 - 09:01 EST

This incident affected: Clearance (US, US Government, Europe, Canada, Australia).