We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Posted Aug 04, 2025 - 14:10 EDT
Identified
We have identified the cause of the incident and are implementing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Posted Aug 04, 2025 - 14:07 EDT
Investigating
We are currently investigating an incident that is impacting cameras events (motion, metadata and health events) in Security Center SaaS in the East US region. Cameras might appear offline or show incorrect status; however, Live and Recording functionalities remain unaffected. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Posted Aug 04, 2025 - 12:20 EDT
This incident affected: Security Center SaaS (Video).