Security Center SaaS video recording functionality degradation – US Datacenter Region

Incident Report for Genetec Cloud Products

Resolved

We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrupted cloud recording functionality on a subset of customer cameras.

The issue was identified and resolved by our engineering team, and full service was restored. We also implemented corrective measures to prevent a recurrence and monitored system performance to ensure continued stability.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.

Posted Jun 14, 2025 - 07:00 EDT