Genetec Security Center SaaS - East US enrollment Functionality Degradation

Incident Report for Genetec Cloud Products

Resolved

An issue affecting enrollment of new direct-to-cloud devices (cameras, intercoms, Axis powered by Genetec) has been identified and fixed in East US region.

Problem started at 2:40pm UTC and was fixed 16:30pm UTC.

Posted Mar 25, 2026 - 10:30 EDT