Cloud Storage playback unavailable

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted May 17, 2023 - 18:40 EDT

Update

We are continuing to monitor for any further issues.

Posted May 16, 2023 - 23:16 EDT

Monitoring

Cloud storage playback has been restored, unknown cameras are being removed and the systems are being monitored. No action is required.

Posted May 16, 2023 - 23:15 EDT

Identified

An outage prevent cloud storage playback, this outage can cause the local system to create an unknown camera. This unknown camera will disappear when the outage is resolved, no action is required in the system. The archiving and upload to Cloud storage are not affected.

Posted May 16, 2023 - 14:52 EDT

This incident affected: Cloud Storage.