Genetec Login issues

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.
Posted Jul 30, 2024 - 15:53 EDT

Update

We are continuing to monitor for any further issues.
Posted Jul 30, 2024 - 11:47 EDT

Monitoring

Services are now available in all regions. We continue to monitor the situation.
Posted Jul 30, 2024 - 10:11 EDT

Identified

The issue has been identified. Customers in Europe might experience timeouts during their logins. More details will be provided as soon as possible.
Posted Jul 30, 2024 - 09:21 EDT

Investigating

We are currently investigating the issue at the moment.
Posted Jul 30, 2024 - 08:29 EDT
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