Genetec Clearance functionality degradation incident

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.
Posted Dec 01, 2020 - 14:08 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2020 - 14:03 EST

Update

We are continuing to work on a fix for this issue.
Posted Dec 01, 2020 - 14:02 EST

Identified

An issue has been identified to affect one of the functionalities of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Posted Dec 01, 2020 - 13:51 EST
This incident affected: Clearance (Australia).
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