Security Center SaaS Intelligent Search Problems

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Posted May 29, 2026 - 14:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 29, 2026 - 13:58 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 29, 2026 - 12:03 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 29, 2026 - 12:01 EDT

Identified

An issue with an external provider was identified. We are working with this external provider to solve the issue.
Posted May 29, 2026 - 12:01 EDT

Investigating

We are experiencing an issue with the natural language Intelligent Search functionality of Security Center SaaS in the Australia and Europe regions. We are working on it. We apologize for any inconvenience this may cause
Posted May 29, 2026 - 11:16 EDT
This incident affected: Security Center SaaS (Investigation).