Functionality has been restored and the conversion service is no longer delayed.
Posted Mar 17, 2024 - 11:24 EDT
Update
The fix has improved performance and files currently in queue are being processed. We will continue to monitor the system as conversion speed is restored.
Posted Mar 16, 2024 - 17:00 EDT
Update
We have released a new mitigation to address the slowdown and are continuing to monitor the system status.
Posted Mar 16, 2024 - 15:37 EDT
Update
We are still working with Microsoft to address the slowdowns and recover our standard operations.
Posted Mar 16, 2024 - 13:37 EDT
Update
Microsoft has identified an issue affecting resources in the US Government datacenter region. We are working with their team to mitigate the slowdown and recover service performance.
Posted Mar 15, 2024 - 18:01 EDT
Monitoring
A temporary fix has been implemented. We are still experiencing a slowdown and are actively monitoring the situation.
Posted Mar 15, 2024 - 16:47 EDT
Identified
A slowdown in the US Government environment is causing a delay converting G64 and G64x video files. The issue has been identified and the R&D team is working on a fix. Files in the queue will be converted once the fix is released.
Posted Mar 15, 2024 - 15:50 EDT
This incident affected: Clearance (US Government).