A fix has been implemented and we are monitoring the results.
Posted Nov 13, 2024 - 11:04 EST
Identified
The issue has been identified and a fix is being applied.
Posted Nov 13, 2024 - 10:34 EST
Investigating
We are currently experiencing issues with our product related to new access provisioning. Users who are attempting to be granted new access may be impacted due to an associated problem with the schedules availability. Specifically, the schedules are not accessible, which directly affects the ability to set up and utilize new access configurations.
Impact: Users may be unable to successfully assign or configure new access permissions. Existing schedules related to the access configurations may be shown as unavailable or unsynchronized.
Important Note: Existing access permissions are still operational and unaffected. Users with previously granted access can continue using the system as normal.
Current Status: Our engineering team is actively investigating the root cause of this issue. We are working to restore full functionality and will provide updates as soon as more information becomes available.
Next Steps: Continue the investigation and identify the source of the issue. Mitigate the issue to restore schedule availability. Ensure new access provisioning is fully operational.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted Nov 13, 2024 - 10:24 EST
This incident affected: ClearID (Demo (https://demo.clearid.io), Global US (https://portal.clearid.io)).