ClearID: General functionality degradation

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Mar 15, 2023 - 17:32 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 15, 2023 - 15:53 EDT

Monitoring

Azure updated the issue claiming everything should be back.
The error level is being monitored to confirm that.

Posted Mar 15, 2023 - 15:35 EDT

Identified

Major issues were identified by Azure with the main Azure Service Bus used in the Production environment.
No data should be lost, but some operations may fail or take longer than expected.

Posted Mar 15, 2023 - 15:33 EDT

This incident affected: ClearID (Global US (https://portal.clearid.io)).