System activation unavailable in Security Center SaaS

Incident Report for Genetec Cloud Products

Resolved

An incident involving terms and conditions rendered system activation unavailable in Security Center SaaS.

Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and tenant activation has now returned to normal.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Posted Feb 19, 2026 - 13:30 EST