Media conversion issues

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Nov 23, 2023 - 21:17 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2023 - 18:38 EST

Identified

We identified an issue with the management of asset within the Azure Media Service. We are currently working on a fix.

Posted Nov 23, 2023 - 17:55 EST

Investigating

We are currently investigating an issue affecting conversions of files through using Azure Media Service.

Posted Nov 23, 2023 - 17:05 EST

This incident affected: Clearance (US Government).