Security Center SaaS video recording functionality degradation – US and West Europe Datacenter Regions

Incident Report for Genetec Cloud Products

Resolved

We encountered an issue in our US and West Europe Datacenter regions that temporarily affected cloud services, resulting in disrupted cloud recording functionality on a subset of customer cameras.

The issue was identified and resolved by our engineering team, and full service was restored at 1:20PM EST.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.

Posted Jan 14, 2026 - 00:30 EST