Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.
Posted Apr 27, 2026 - 20:20 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2026 - 19:39 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 27, 2026 - 19:17 EDT

Investigating

An issue affecting a enrollment of Axis direct-to-cloud camera has been identified.

We are actively investigating the issue and will provide update within an hour.
Posted Apr 27, 2026 - 18:44 EDT
This incident affected: Security Center SaaS (Device management (enrollment and device configuration)).