Genetec Security Center SaaS - System Activation Degradation

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Posted May 08, 2026 - 17:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2026 - 17:18 EDT

Investigating

We’re investigating reports of a potential issue affecting System Activation Degradation in all regions. We are working on it. We apologize for any inconvenience this may cause.
Posted May 08, 2026 - 15:00 EDT
This incident affected: System Management portal (subscriptions.genetec.com).
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