Security Center SaaS video recording functionality degradation – US Datacenter Region

Incident Report for Genetec Cloud Products

Resolved

We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrupted cloud recording functionality on a subset of customer cameras.

The issue was identified and resolved by our engineering team, and full service was restored at 6:24am EDT.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.

Posted Oct 24, 2025 - 05:30 EDT