Axis direct-to-cloud device enrolment functionality degraded

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Posted May 07, 2025 - 06:43 EDT

Investigating

An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
Posted May 07, 2025 - 05:03 EDT
This incident affected: Security Center SaaS (Device management (enrollment and device configuration)).
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