Security Center SaaS - Connectivity problems after enrollment of intercoms

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jun 05, 2026 - 15:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2026 - 12:44 EDT

Update

The issue is limited to intercom enrollment, causing affected devices to remain offline

Posted Jun 04, 2026 - 16:08 EDT

Investigating

We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.

Posted Jun 04, 2026 - 09:35 EDT

This incident affected: Security Center SaaS (Communications).