Genetec SSO Service unavailable issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Dec 11, 2020 - 00:15 EST

Update

Everything is back to normal.

Posted Dec 11, 2020 - 00:15 EST

Monitoring

Network issue has been found (very similar to yesterday's outage). traffic has been rerouted. Operations seems to be running normally.

Posted Dec 11, 2020 - 00:00 EST

Investigating

Engineers are currently investigating an issue surrounding Genetec SSO login with Genetec Portal. More information will be provided as it becomes available.

Posted Dec 10, 2020 - 23:32 EST

This incident affected: Login (Production).