Genetec Clearance connectivity issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Mar 15, 2021 - 23:28 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 15, 2021 - 21:31 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 15, 2021 - 21:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 15, 2021 - 21:27 EDT

Identified

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

Posted Mar 15, 2021 - 16:05 EDT

This incident affected: Clearance (US, US Government, Europe, Canada, Australia).