AutoVu Cloudrunner Functionality Degradation

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jul 24, 2025 - 10:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2025 - 10:19 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 24, 2025 - 10:12 EDT

Investigating

We’ve identified an issue impacting read ingestion for Cloudrunner in USGOV. If you’re experiencing read delays, please be assured that we’re actively working to resolve the issue.

Posted Jul 24, 2025 - 10:03 EDT

This incident affected: Cloudrunner (US Government (https://portal.autovu.cloud)).