AutoVu Cloudrunner connectivity issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Dec 17, 2024 - 09:38 EST

Monitoring

We have resolved the issue and currently monitoring the status.

Posted Dec 11, 2024 - 13:00 EST

Update

We have resolved the connectivity issue for more than 85% of the affected cameras and we continue to work on fixing the rest of them.

Posted Dec 11, 2024 - 09:16 EST

Update

We have successfully resolved the issue for 60% of the affected cameras and are actively working on the remaining ones.

Posted Dec 10, 2024 - 23:26 EST

Update

We contacted our connectivity provider and still waiting for a resolution.

Posted Dec 10, 2024 - 10:30 EST

Identified

A connectivity issue has been identified to affect many cameras. We are actively monitoring the issue and will provide update as the situation changes.

Posted Dec 10, 2024 - 08:43 EST

This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).