Partial outage of Web Configuration services in West Europe

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Posted Nov 05, 2025 - 17:43 EST

Update

The source of the incident has been identified and we are working on a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

Posted Nov 05, 2025 - 16:49 EST

Investigating

We are currently investigating an incident that is impacting Configuration Web services in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

Posted Nov 05, 2025 - 15:47 EST

This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).