Synergis SaaS Access Control units going offline intermittently

Incident Report for Genetec Cloud Products

Resolved

No other units going offline unexpectedly has occurred since 12:30pm UTC. The issue with our cloud infrastructure is resolved and we are now closing the incident.

Posted May 10, 2024 - 14:26 EDT

Investigating

We are currently investigating the cause of Access Control units going offline for periods of ~10min on and off since 11:15am UTC today.

Posted May 10, 2024 - 08:44 EDT

This incident affected: Synergis SaaS.