Video bookmarks creation anomaly in Security Center SaaS

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Posted Mar 11, 2025 - 11:50 EDT

Monitoring

We have deployed a corrective to address this issue and are closely monitoring the situation to ensure the issue is fully resolved.
Posted Mar 11, 2025 - 11:10 EDT

Identified

We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Posted Mar 11, 2025 - 10:07 EDT

Investigating

We are currently investigating an incident that is impacting bookmarks creation in Security Center SaaS in all regions. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Posted Mar 11, 2025 - 09:15 EDT
This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).