Axis Direct-to-Cloud Camera – Live Video Degradation

Incident Report for Genetec Cloud Products

Resolved

We identified a degradation affecting live video streaming for Axis Direct-to-Cloud cameras in the East US 2 and Canada Central regions. The issue resulted in intermittent video feed disruptions and reduced performance for impacted users. Recorded video remained unaffected.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Posted Oct 20, 2025 - 03:00 EDT