Longer Live Video callup time - EastUS2 region

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Posted Feb 03, 2026 - 11:00 EST

Investigating

We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Posted Feb 03, 2026 - 10:30 EST

This incident affected: Security Center SaaS (Video).