Genetec Clearance functionality degradation incident

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Mar 19, 2021 - 00:19 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 18, 2021 - 22:21 EDT

Identified

An issue has been identified to affect the functionality of uploading an Evidence of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.

Posted Mar 18, 2021 - 20:50 EDT

This incident affected: Clearance (Europe).