SC SaaS – Potential service issue in US affecting live video streaming and intercom calls

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jan 19, 2026 - 17:02 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 19, 2026 - 16:01 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 19, 2026 - 16:01 EST

Update

We are continuing to investigate this issue.

Posted Jan 19, 2026 - 15:27 EST

Investigating

We’re investigating reports of a potential issue affecting SC SaaS Communications and live video performance in US. We are working on it. We apologize for any inconvenience this may cause.

Posted Jan 19, 2026 - 15:26 EST

This incident affected: Security Center SaaS (Video, Communications).