Genetec Clearance functionality degradation incident

Incident Report for Genetec Cloud Products

Resolved

The incident has been resolved.

Posted Apr 28, 2023 - 06:24 EDT

Monitoring

The source of the problem has been identified and a fix has been applied. We are now monitoring the situation.

Posted Apr 27, 2023 - 22:58 EDT

Update

Our investigation is ongoing. Subsequent status updates will be provided as the situation evolves.

Posted Apr 27, 2023 - 22:10 EDT

Investigating

An issue has been identified to affect the functionality Genetec Security Center integrations with Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.

Posted Apr 27, 2023 - 20:24 EDT

This incident affected: Clearance (US, US Government, Europe, Canada, Australia).