Genetec ClearID performance degradation

Incident Report for Genetec Cloud Products

Resolved

The incident has been resolved. The issue was related to an Azure platform problem affecting specific Azure Service Buses. Microsoft resolved the issue.

Posted Dec 21, 2020 - 18:13 EST

Investigating

We are currently investigating an issue with Microsoft Azure where we see an abnormal latency on Azure Service Bus. This problem can translate in longer than usual delays (several minutes) to push updates to Security Center.

This problem has been detected by our automated tests that constantly validate and monitor the system.

Posted Dec 21, 2020 - 16:13 EST

This incident affected: ClearID (Global US (https://portal.clearid.io)).