Genetec ClearID connectivity issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.
Posted Apr 01, 2021 - 18:49 EDT

Monitoring

A fix has been implemented by Microsoft and we are monitoring the results.
Posted Apr 01, 2021 - 18:42 EDT

Identified

We are currently investigating a connectivity issue to Genetec ClearID related to an outage affecting Microsoft Azure DNS. We are actively monitoring the issue and will provide update within an hour.
Posted Apr 01, 2021 - 18:08 EDT
This incident affected: ClearID (Demo (https://demo.clearid.io), Global US (https://portal.clearid.io)).