AutoVu Cloudrunner Connectivity Issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.
Posted May 08, 2025 - 11:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2025 - 11:30 EDT

Identified

The issue has been identified and we are working on a fix.
Posted May 08, 2025 - 11:26 EDT

Investigating

We’ve identified an intermittent connectivity issue that may be causing delays when accessing the Cloudrunner portal. Users who are already logged in should not be affected. Our team is actively investigating and will provide an update soon.
Posted May 08, 2025 - 10:52 EDT
This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).
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